Associate Technical Writer

About The Role
At Bitrise, we help thousands of mobile teams build and ship apps faster, and much of that impact starts with great technical content. As an Associate Technical Writer on our team, you'll create clear, practical docs and support articles that help customers discover Bitrise, get unstuck, and learn best practices. Your writing and content work will power search, self-help, and our AI-driven support, so developers worldwide can understand and adopt our platform more quickly.

We're looking for a curious, technically-minded Associate Technical Writer to join Bitrise's Technical Writer team. This role is split between supporting our Senior Technical Writer on core product documentation and working closely with our Support team to create, review, and publish content—including content optimized for our AI chatbot and broader AI-driven support strategy. You'll help make complex CI/CD and mobile dev workflows understandable, accurate, and discoverable for developers and customers.

Please note that we're a remote-first company offering the flexibility to work remotely within the country advertised.

Our ideal candidate

• 1–3 years of experience in technical writing, developer documentation, or technical support content for developer-focused products.
• Technical background (degree or hands-on experience) in Computer Science, Software Engineering, or equivalent practical experience building or supporting software.
• Comfortable reading and editing code/configuration: YAML, JSON
• Familiar with mobile development concepts (iOS/Android build systems, code signing) and CI/CD concepts (workflows, caching, artifacts, stacks).
• Experience with Git-based documentation workflows and Markdown.
• Experience with topic-based writing and XML.
• Basic understanding of AI/LLM concepts, prompt engineering principles, and how content quality affects model outputs (or strong willingness to learn quickly).
• Strong communicator and collaborator: you can run reviews with engineers and convert technical PR feedback into clear content.

What would really knock our socks off

• Hands-on experience with mobile CI/CD platforms (Bitrise, Fastlane, GitHub Actions, CircleCI, etc.) or authoring Steps/Actions.
• Experience crafting datasets or prompts for chatbots/LLMs
• Experience analyzing KB/search analytics and using that data to prioritize content work (reducing ticket volume, improving deflection).
• Open-source contributions to developer docs or technical repos

Your responsibilities

• Draft, edit, and maintain content for our product documentation, including concept and reference materials, as well as how-tos and more in-depth tutorial content.
• Implement and maintain content in our XML-based content management system, follow our content architecture and style guidelines, and manage versioned content for our platform releases.
• Validate documentation examples and code samples: run workflows, verify YAML snippets, and ensure platform parity across stacks and Steps.
• Participate in content design and UX reviews to improve information architecture, navigation, and discoverability.
• Create, review, and publish high-quality support articles, troubleshooting guides, and FAQs in the Help Center.
• Produce canonical answers and concise knowledge snippets optimized for our AI chatbot and LLM-driven support tooling (clear intents, context windows, and prompt-friendly structures).
• Monitor Support trends and analytics to identify content gaps, reduce ticket volume, and improve deflection rates.
• Work closely with engineers, support agents, and Product to validate technical accuracy and capture emerging patterns or platform changes.

About Bitrise
Bitrise is a continuous integration and delivery platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.

As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.

Some of the teams who already trust us are Tripadvisor, Shopify, Get Your Guide, or GoDaddy. Pick up any mobile device, and chances are you'll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.