Service Chain Operations Manager

2 days ago

Budapest, Budapest, Hungary Deutsche Telekom IT Solutions HU Full time

Company Description
As Hungary's most attractive employer in 2025 (according to Randstad's representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

Job Description
Our future colleague

  • is responsible for people, operations, budgets, project delivery and strategy.
  • plans and supervises the operating of the given type of services, while maintaining respective service levels, deadlines, and budgetary limitations.
  • coordinates the service delivery activities, monitors the work progress, and handles emerging problems and conflicts.
  • works in close collaboration with lead service management involved and other connected units, on developing and optimizing processes on priorities.
  • participatse in projects, development of new services or on demands.
  • ensures, that changes are implemented, and incidents and problems are handled within the undertaken deadlines and at the contracted service levels.

Qualifications

  • At least 3 year of Operations Manager experience
  • Experience in process mgmt. or application administration
  • Experience with operation and technologies (preferred)
  • Good knowledge of IT Service Management
  • Experience with matrix organisational structure
  • Good knowledge of Microsoft Excel and other office applications
  • Good knowledge of MS Technologies
  • Language knowledge: Business English and Business German
  • Strong interpersonal skills;
  • Good communication skills;
  • Structural problem-solving abilities;
  • Analytical skills and the ability to interpret;
  • Agile methodology knowledge

Additional Information

  • Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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