Customer Service/ Order Management Representative

Overview
We are looking for a
Customer Service/ Order Management Representative - German speaker
for our SSC office in Budapest.

This position is for YOU, if you

• like to use your German skills daily
• are passionate about customer satisfaction
• enjoy hybrid working setup
• like being part of a community

Position Summary

• Responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction
• Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling

Responsibilities
YOU will be involved in the following tasks:

• Ensure perfect order fulfillment of orders and resolve issues as required
• Work closely with sales management for billing adjustments
• Key transactional contact for customers
• Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
• Update customer master information in SAP
• Perform the diversified customer pricing applications in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Document and follow up of internal and external complaints
• Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications
What YOU will bring to the team:

• College/university degree
• Fluent German and English
• SAP knowledge is an advantage
• Troubleshooting/problem solving skills
• Ability to build relationships
• Customer Service experience is an advantage
• Good communicational skills
• Precise, detail-focused
• Ability to multitask
• Positive attitude, friendly, empathy
• Accountability and ownership
• Follows the rules, but also thinks out of the box and is open for other solutions

In Exchange We Offer YOU The Following Benefits

• Cafeteria and Private Health Care Insurance
• Flexible working arrangements and home office possibilities
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (free language courses, online learning courses)
• Company events, CSR activities and possibility to join social groups

About Celanese
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,300 employees worldwide and had 2022 net sales of $9.7 billion.

About CBS
CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you'll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You'll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You'll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you'll grow through cross-functional and international opportunities. You'll feel like you belong in our diverse community. You'll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You'll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you'll always find your place at Celanese

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