German speaking Service Desk Agent

4 days ago

Budapest, Budapest, Hungary Merck KGaA Full time €25,000 - €60,000 per year

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role:

As a German Service Desk Analyst, you will be on the front line of IT support for the German speaking internal colleagues. Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises. You will provide remote assistance and solve IT related issues for German-speaking colleagues via call, chat, and web. Your key tasks will include resolving incidents and service requests based on standard procedures in line with global policies. You will register, prioritize, and categorize tickets in the ServiceNow ticketing tool. You will follow up on existing cases and provide status updates as required and work with other IT teams to coordinate resolution of complex issues. Furthermore, you will minimize disruption to the business and ensure the highest satisfaction and happiness of your internal colleagues.

Who you are:

  • You are proficient in German (C1) and English (B2).
  • You have a customer-oriented service mentality with a problem-solving approach.
  • Have great interpersonal skills and like to communicate and help people.
  • Able to prioritize and balance multiple assignments.
  • Previous experience in supporting customer interactions and troubleshooting is an advantage.
  • IT Service Desk / Helpdesk / Technical Support / Customer Service or any other customer facing experience is a plus.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

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