Service Desk Agent with German
5 days ago
Responsibilities:
- receiving and handling end-user calls,
- providing first-level technical resolutions,
- creating, categorizing, and prioritizing tickets,
- escalating tickets to the appropriate support groups,
- ensuring incident resolution and recovery,
- closing tickets after successful resolution,
- taking ownership of incoming issues until fully resolved.
Requirements:
- german at C1 level (minimum 45/50 score in language assessment),
- english at B1+ level,
- experience in IT Service Desk or Customer Support preferred; fresh graduates accepted for 24/7 shifts,
- minimum of a high-school diploma,
- valid language certification (e.g., TELC, Cambridge, Goethe Institute); the exact level and exam name must be provided.
Our client offers:
- multilingual environment,
- pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies,
- easy to access location and modern office building,
- competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks,
- reimbursable language courses,
- team events and Company events (cool and youthful parties with team-games, etc.),
- gigh value awards and recognitions, annual bonus for top performers, and annual salary review.
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