Service Desk Agent with German

4 days ago

Budapest, Budapest, Hungary ARCHE Consulting Full time 2,500,000 - 5,000,000 per year

Responsibilities:

  • receiving and handling end-user calls,
  • providing first-level technical resolutions,
  • creating, categorizing, and prioritizing tickets,
  • escalating tickets to the appropriate support groups,
  • ensuring incident resolution and recovery,
  • closing tickets after successful resolution,
  • taking ownership of incoming issues until fully resolved.

Requirements:

  • german at C1 level (minimum 45/50 score in language assessment),
  • english at B1+ level,
  • experience in IT Service Desk or Customer Support preferred; fresh graduates accepted for 24/7 shifts,
  • minimum of a high-school diploma,
  • valid language certification (e.g., TELC, Cambridge, Goethe Institute); the exact level and exam name must be provided.

Our client offers:

  • multilingual environment,
  • pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies,
  • easy to access location and modern office building,
  • competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks,
  • reimbursable language courses,
  • team events and Company events (cool and youthful parties with team-games, etc.),
  • gigh value awards and recognitions, annual bonus for top performers, and annual salary review.

  • German speaking Service Desk Agent

    2 days ago

    Budapest, Budapest, Hungary The businesses of Merck KGaA, Darmstadt, Germany Full time

    Your role:As a German Service Desk Analyst, you will be on the front line of IT support for the German speaking internal colleagues. Your responsibilities will include capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or handing it over as the need arises. You will provide remote assistance...

  • German speaking Service Desk Agent

    4 days ago

    Budapest, Budapest, Hungary Merck KGaA Full time €25,000 - €60,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • German speaking Service Desk Agent

    4 days ago

    Budapest, Budapest, Hungary Merck Group Full time €250,000 - €400,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Dutch speaking Service Desk Agent

    4 days ago

    Budapest, Budapest, Hungary Cognizant Technology Solutions Full time 30,000 - 60,000 per year

    Dutch speaking Service Desk AgentLocation: Budapest, HungaryFor our office in Budapest, Hungary we are looking for Service Desk Support Agent for the Dutch speaking employees of our current clients, mostly in the pharma sector.We can offer:Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)Pleasant and...

  • Swedish IT service desk agent

    2 days ago

    Budapest, Budapest, Hungary SRM Digital Limited Full time 8,500,000 - 11,000,000 per year

    Location: Budapest(fully onsite)Introduction: Join our dynamic team as a Swedish IT Service Desk Agent where you will play a crucial role in providing exceptional customer support to our Swedish-speaking clients. You will be the first point of contact for resolving technical issues and ensuring a smooth user experience.Key Responsibilities:Customer...

  • Dutch speaking Service Desk Agent

    4 days ago

    Budapest, Budapest, Hungary Cognizant Full time 250,000 - 500,000 per year

    Location:Budapest, HungaryFor our office in Budapest, Hungary we are looking for Service Desk Support Agent for the Dutch speaking employees of our current clients, mostly in the pharma sector.We Can OfferMultilingual environment, native colleagues (50% of the team is a native speaker of their support language)Pleasant and inspiring working atmosphere with...

  • German speaking Service Desk Representative

    4 days ago

    Budapest, Budapest, Hungary Cognizant Full time 30,000 - 60,000 per year

    Cognizantis one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with...

  • Norwegian-speaking Service Desk Agent to Budapest, Hungary

    4 days ago

    Budapest, Budapest, Hungary Worldwiders Full time 30,000 - 60,000 per year

    Job DescriptionWe are looking for a Service Desk Agent to join a global IT services and consulting company in Budapest, HungaryAs a Service Desk Agent, you will serve as the first line of contact for all user technical issues, ranging from basic troubleshooting to more complex problems. Your role will involve ensuring efficient resolution and communication...

  • Service Desk Agent

    2 days ago

    Budapest, Budapest, Hungary Karrier Hungária Full time 250,000 - 500,000 per year

    Kick-start your international IT career as a Polish-speaking Service Desk AnalystJoin a global leader in digital innovation and technology consulting, where fresh graduates are welcome to grow and shine. In this role, you'll support users, solve IT issues, and ensure smooth daily operations — all in a dynamic, multicultural environment. Enjoy great...

  • Spanish speaking Service Desk Agent

    2 days ago

    Budapest, Budapest, Hungary Cognizant Full time €7,500 - €12,000 per year

    For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.Job DetailsJob location: Budapest, Hungary, 9th District, Mill Park office buildingRole type: permanentFull time employment, 40 hours/weekHybrid workJob ResponsibilitiesResolving IT issues of our clients, act as first point of contact for the customer...