Senior UX Researcher

Job Description

Where you'll work: Anywhere within Hungary

Product Design at GoTo
When you join our product design team, you'll help shape exceptional experiences for millions of users worldwide. By collaborating with engineering and product management, you'll bring bold ideas to life—leveraging cutting-edge technology and AI to deliver genuine, practical value and solve meaningful challenges for our customers and teams. Here, innovation means harnessing AI to create truly user-centered, accessible experiences from log-on to log-off. Join us to redefine intuitive design and drive the future of AI-powered products.

Currently, we are searching for a proactive, experienced, and self-governing Senior UX Researcher in our Resolve UX research team. As such, you'll actively direct UX research activities, creating and executing a strong research plan, and delivering key insights that help to achieve our strategy. In this role, you will work directly with product, engineering, and UX design partners as you conduct interviews, usability studies, facilitate workshops and partner with other researchers to drive awareness of users - pushing for best practices, taking ownership and identifying strategic opportunities and leading to those outcomes.
You'll be joining a diverse and international UX team with lots of learning opportunities. You'll be delivering top quality research insights to complex problems, working with the UX Manager and a team of highly talented Product Managers, Designers, Content Designers, and Engineers who appreciate user experience and want to build the best products available in the market.

Your Day to Day

• Impact-focused approach to planning, conducting and communicating research studies focused on understanding user behavior, needs, use cases and workflows, and identifying opportunities for impact.

• Supporting the product team by conducting research on user goals, needs and mental models, and usability testing solution ideas.

• Improving our processes and channels of research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing.

• Develop a deep understanding of the users and the products – and curate that knowledge – updating and being current with all changes and understanding the use cases drive the functionality they support.

• Develop a clear understanding of the competitive landscape – informing research direction, opportunities for disruption and innovation.

• Deliver key insights through readouts, workshops, and presentations.
   

What We´re Looking For

• 5+ years of relevant industry experience in leading research in senior roles in a lean, agile, and delivery - driven environment.

• Ability to create research plans and deliver key insights through user interviews, identifying JTBD, defining personas, usability and other user-testing methodologies, and building and facilitating key workshops and presentations to stakeholders and the broader audience at GoTo.

• Identify research opportunities and contribute to the research roadmap so that the work balances strategic and tactical feedback.

• Strong problem-solving skills and a willingness to innovate coupled with strong self-governing abilities.

• Excellent knowledge of qualitative research best practices and approaches

• Education - Degree in Communications, Cognitive Psychology, HCD/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behavior or equivalent experience.

• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)
   

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Full remote work option within Hungary and on-demand seat in our Astoria office

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs

• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days

• Tuition and reading reimbursement programs to support your continuous learning and professional growth

• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching

• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact

• Gym reimbursement programs to encourage your physical well-being

• GoTo performance bonus program to celebrate your impact and contributions

• Monthly remote work stipend to support your home office expenses

At GoTo, you'll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You'll work towards a shared goal with an open-minded, cohesive team that's greater than the sum of its parts. We're committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we'll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.