Turkish speaking Service Desk Agent

6 days ago

Budapest, Budapest, Hungary Cognizant Full time 300,000 - 600,000 per year

Location: Budapest, Hungary
What We Offer

  • Competitive salary and cafeteria benefits; All You Can Move SportPass (at a discounted price), medical benefits and other perks.
  • Annual bonus
  • Hybrid model of working (fancy, easy to access office)
  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization.
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Reimbursable language courses.
  • Team events and Company events

Responsibilities

  • Receiving end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery
  • Ticket Closure.
  • The employee is obligated to follow every directive received from the employer as long as that is within the reasonable boundaries of the position fulfilled

We Are Looking For You, If You

  • Have excellent written and verbal communication skills in Turkish and at least upper-intermediate English
  • Have experience in customer support
  • Have at least high school degree
  • 40 hours per week, support window from 5 am to 3:00 pm

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