Business Operations Associate

Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.

We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

Working as part of a team, the Business Operations Associate are collectively responsible for managing a billings and collections ledger in the region of £100 million across EMEA.

An active participant of the team that identifies the need to resolve a query and prioritise in order of importance to meet customer needs. Uses technical and professional knowledge, know how to build effective work relationships based on task completion and demonstrates patience despite setbacks. Understands what is required of them in their role and how this contributes to department priorities and is responsible for their workload.

Key Responsibilities

Account Management and Relationship Building

• Accountable for managing and quality checking all transactions posted to assigned EMEA sales ledger. 
• Develop strong customer relationships to ensure positive cash flow and by ensuring proper documentation (purchase orders, etc.)
• Accountable for chasing and obtaining prompt payment of due invoices
• Provide excellent customer service through resolving queries where necessary - this includes working closely with the sales team and other support partners
• Provide support when required to our partners
• Participate in regular ledger reviews and resolution of issues arising within agreed timescales

Process and System Understanding

• Setup and maintenance of customer accounts when required
• Reconcile assigned customer accounts; examples include purchase order customer spend versus cash collections, self-billing accounts billed versus contractor timesheets, etc.
• Ensure signed customer terms and conditions are in place before trading
• Produce credit notes and invoice requisition forms in line with predefined processes
• Prepare journals where necessary

Deliver High-Quality Communication

• Collect cash from customers in line with customer contractual terms and company processes
• Meet monthly cash collection target as agreed with the Manager of Operations Support
• Ensure timely resolution of unapplied cash receipts
• Provide accurate and timely data for client and internal reports
• Carrying out of such ad-hoc tasks as required by Manager of Operations Support

• Proficient in English 
• Previous Credit Control and (or) Billings experience
• Experience of working with EMEA based clients (Preferably Netherlands, Germany, Sweden and Belgium)
• Good MS Office skills (e.g. Excel, Outlook)
• Excellent interpersonal and communication skills

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it's like to work at AGS by searching #LifeAtAGS on any social network.