Delivery and Operation Manager

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Role Overview:

We are seeking a seasoned Delivery and Operation Manager to lead our Hungarian operations, bringing together people leadership, operational excellence, and strategic consulting experience. This role requires a dynamic leader with a proven track record in managing large teams, optimizing delivery models, and driving organizational transformation within multinational environments. This role will serve as the primary point of accountability for delivery success, talent development, and operational efficiency in Hungary.

Key Responsibilities:

• Leadership & People Management
• Build, manage, and inspire high-performing teams across the globe but predominantly in Hungary.
• Drive talent development, succession planning, and retention strategies.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Delivery & Operations
• Own the end-to-end delivery of projects and services from Hungary, ensuring quality, timeliness, and alignment with global standards.
• Monitor and optimize operational performance, capacity planning, resource allocation, revenue, and gross margin.
• Partner with global leadership to implement best practices and operational frameworks.
• Work with internal Sales teams to ensure healthily sales pipeline.
• Strategic Growth & Transformation
• Shape and evolve the delivery unit strategy to align with organizational priorities.
• Lead organizational change initiatives, driving efficiency, scalability, and modernization.
• Identify opportunities for innovation, process improvements, and new service offerings.
• Client & Stakeholder Engagement
• Act as a senior leader representing Hungary delivery in global forums.
• Support client engagements and relationships, ensuring alignment with business objectives.
• Build trusted partnerships with both internal and external stakeholders.

Qualifications & Experience:

• 12+ years of professional experience, with at least 5+ years in leadership roles.
• Proven background in consulting and/or large multinational corporations, with exposure to complex global delivery environments.
• Strong expertise in people management, operations, and organizational transformation.
• Demonstrated experience in reshaping teams or organizations to improve performance and scalability.
• Exceptional stakeholder management, communication, and influencing skills.
• Experience working in delivery unit, shared services, or regional leadership roles is highly desirable