Spanish Service Desk Agent
1 month ago
Jól beszélsz idegen nyelveken? Ãrdekel az IT tÃmogatÃs vagy a Customer Service vilÃga és esetleg van tapasztalatod is benne? TartottÃl mÃr idegen nyelven kapcsolatot ügyféllel vagy partnerrel? Ha ezekre igen a vÃlasz, akkor jelentkezz Budapesti partnerünkhöz keresünk IT tÃmogató, illetve Customer Service munkakörökbe új kollégÃkat. Partnerünk vilÃgszinten nyújt üzleti szolgÃltatÃsokat különbözŠügyfeleknek példÃul HR, pénzügy és IT területeken. Modern irodai környezet, fiatalos és dinamikus csapatszellem, nemzetközi környezet, stabil és kiszÃmÃtható munkahely.
Feladatok
- A felhasznÃlóktól beérkezÅ kérések kezelése telefonon és e-mailen keresztül (jellemzÅen Microsoft Office-al, Windows operÃciós rendszerrel, e-maillel kapcsolatos problémÃk)
- Informatikai problémÃk megoldÃsa partnercégünk ügyfeleinek elsÅ kapcsolattartóként (1. szintű informatikai tÃmogatÃs)
- FelhasznÃlók technikai kérdéseinek kiértékelése és dokumentÃciója (precÃz ügyintézés, hÃvÃsok naplózÃsa jegykezelÅ eszközön)
- Az elsÅ szinten nem megoldható problémÃk delegÃlÃsa az illetékes 2. szintű csapatokhoz
- AdatbÃzisok kezelése
- Ãgyfél-elégedettségi szint fenntartÃsa és javÃtÃsa a felhasznÃlók megfelelÅ tÃjékoztatÃsÃval az egyes kérdésekrÅl
ElvÃrÃsok
- Minimum B2 - munkavégzésre alkalmas nyelvtudÃs az alÃbbi nyelvek egyikén: Német, Francia, Olasz, Spanyol, Holland, Lengyel, Svéd, Norvég, Orosz
- A fenti nyelvek mellett elvÃrt legalÃbb az Angol középfokú nyelvtudÃs (a belsÅ kommunikÃció angol nyelven folyik)
- Customer Service-ben vagy IT tÃmogatÃsban szerzett tapasztalat elÅnyt jelent
- Rugalmas hozzÃÃllÃs, multitasking személyiség
- Ãgyfélközpontú és logikus gondolkodÃsmód, jó probléma megoldó készség, valamint tanulÃsra való hajlékonysÃg
- NyitottsÃg a műszakokban való munkavégzésre
Amit kÃnÃlunk
- HosszútÃvú munkalehetÅség egy stabil cégnél
- Versenyképes fizetés és egyéb juttatÃsok (példÃul cafeteria)
- Ingyenes magÃn egészségbiztosÃtÃs (amely példÃul műtétekre is vonatkozik)
- Karrierben való fejlÅdési, elÅrelépési lehetÅségek: parner cégünk vezetÅségének 70%-a elÅléptetéssel került pozÃciójÃba
- Modern irodai környezet a cég központjÃban, Budapesten ahol akÃr irodai masszÃzs is igénybe vehetÅ. Mindemellett: open office, relaxÃciós szobÃk, kÃvézók, konyhÃk és teraszok
- Nemzetközi munkakörnyezet és csapat (több mint 99 nemzetiség, és összesen 500 000 dolgozó)
- LehetÅség az otthonról való munkavégzésre, vagy akÃr a tÃvmunkÃra is (csak német és francia nyelvek esetében, elÅzetes hasonló és relevÃns munkatapasztalattal)
- 24 órÃs ingyenes lehetÅség az edzÅterem vagy All You Can Move kÃrtya hasznÃlatÃra
- TanulÃsi lehetÅség: nyelvkurzusok, soft skill tréningek
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