German-speaking Account Service Coordinator

4 weeks ago


Budapest, Hungary HAYS Hungary Kft. Full time


German speaking Account Service Coordinator role is open at our client who is prestigious multinational company, operating in the 9th district in Budapest.


Responsibilities: 


  • Collaborating with customers, external partners and suppliers
  • Duties include managing daily services, managing escalations, and preparing reports.
  • Supervising the accuracy of installations, device replacement management, problem-solving, consumables management, case reports.
  • Monitoring and reporting of service and maintenance performance indicators
  • Monitoring, tracking and managing the recycling of toner cartridges
  • Placing and handling orders, replacing faulty parts, handling returns
  • Confirming, monitoring and tracking the delivery and installation of equipment and supplies


You are the ideal candidate if:


  • You have Fluent German and fluent English language knowledge
  • You have minimum 4 years of experience in Customer Service (Communication with Enterprise level client) / Order Management / Supply chain / Incident Management or in another related role
  • You have strong communication and analytical skills
  • You have an agile and eager to learn personality 


What you’ll get in return:


  • Friendly, supportive and people-focused workplace
  • Professional development and long-term career building opportunity
  • Chance to be part of a stable and expanding organization
  • Home office opportunity (2 day/week) 
  • Competitive salary and cafeteria benefits


What you need to do now:


If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to soltesz@hays.hu. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

 



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