Customer Service Team Leader

1 month ago

Budapest, Hungary Randstad Hungary Kft. Full time

Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.
Introduction

We are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why we look for competent, animal-loving doers who think like we do. Our culture is our real USP – our priority at Fressnapf is our community and our people.

Adventurous risk takers, pioneers of business processes with an appetite for initiative and success – you are welcome to unleash your unique potential at FIBS. Thanks to our boutique set-up, your contribution to our mission will never get unnoticed. Beyond, we do support your growth – let it be via foresight international projects or personal development.

Do you like our approach? Do you think and feel the same way? We are looking for travel companions

As the Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives. You will be expected to have leadership experience in customer support organizations, preferably in a B2C environment. You will be responsible for organizing daily operations, including shifts, work plans, activities, and other related tasks. You will also be expected to have strong problem-solving skills with a structured mindset, process affinity, and the ability to optimize processes in the sense of focusing on operational excellence. You should be able to transform data into actions and have solid German and English language skills. 

What to expect

  • Lead and manage a team of customer service representatives (around 10 FTE) 

  • Develop and maintain professional relationships with customers and team members. 

  • Coach and mentor team members to improve their performance and achieve their goals. 

  • Organize daily operations, including shifts, work plans, activities, and other related tasks. 

  • Use problem-solving skills to address customer issues and provide effective solutions. 

  • Analyze data and use it to improve team performance and customer satisfaction. 

  • Optimize processes to improve operational excellence and efficiency. 

  • Collaborate with other departments to ensure a seamless customer experience

Elvárások / Requirements
What convinces us

Extensive knowledge in the field of Customer Service with confident people management skills, and fluent German and English. 

 

  • 2-3 years of leadership experience in a customer support organization (preferably in a B2C environment) 

  • Advanced level German and English language knowledge 

  • Good communication and interpersonal skills. 

  • Coaching/mentoring ability and empathic attitude  

  • Strong problem-solving skills with a structured mindset. 

  • Bringing ideas and development plans proactively  

  • Process affinity and the ability to optimize them (focusing on operational excellence) 

  • Ability to transform data into actions. 

Amit nyújtunk / Benefits

What we offer you

  • The love of animals is our Fressnapf DNA – if you have a dog, you can bring him/her to work with you
  • Unique corporate culture – with us you will experience openness, transparency and appreciation in an innovative, dynamic environment – because we love what we do
  • Here you can be YOU, the “you” culture will be used across entire company and across all hierarchical levels
  • An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
  • Work-life balance and flexible working hours – with us you have the opportunity use the advantages of mobile working
  • Because you deserve it – Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for us
  • Stay connected – Cohesion is very important to us: with the employee app or digital
  • We Care – The well-being of our employees is important to us
  • Your development is important to us – we support you with a wide range of learning opportunities

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