Service Quality and Data Analyst
3 weeks ago
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the team
Global Cloud Infrastructure & Delivery (GCID) is responsible for SAP’s infrastructure backend & technical foundation, including state-of-the-art data centers and associated technical platforms. These serve as foundation for all of SAP’s Cloud solutions, but also for SAP’s internal development, training, or demo landscapes.
The GCID Reliability Services is a central team of service operations engineers and analysts within GCS, who perform incident management, service reliability engineering and service quality assurance activities, geared towards prevention, avoidance, and fast remediation of cloud service operation issues.
We are looking for a Service Quality and Data Analyst who, as part of the Service Assurance team, will be responsible for process analytics, reporting, compliance, and quality assurance.
What you´ll do
- Maintaining and developing a KPI framework for measurement and reporting of service delivery quality
- Ongoing monitoring and data analysis of Event, Incident and Major Incident Management team’s performance based on KPIs like time to escalate, time to execute etc.
- Taking accountability for the entire Major Incident cycle – quality oversight from identification to closure of Major Incident in cooperation with the involved operations teams
- Looking for enhanced value-add that our reports offer to top management with regards to make educated, data-driven decisions
- Ensuring that results of analysis are turned into improvements in process and procedure
- Process governance for SOP (Standard Operating Procedure) is being followed and kept within SLA (Service Level Agreement)
- Optimize the service delivery lead time through an end-to-end defined service flow
- Deliver and manage quality expectations amongst Service Owners, Lines of Business within SAP, and external vendors
- Take lead on service quality projects, reports, activities, and deliverables.
- Liason between Reliability Services and the operations teams to ensure quality standards are met, and evolving requirements are identified and delivered against.
What you bring
- 3+ years supporting technical teams as an analyst or project coordinator
- Presentation design and data reporting experience
- Strong experience with PowerPoint, Excel and other presentation tools
- Excellent analytical skills with ability to troubleshoot problems and find root causes
- Team player with strong desire to assist and share knowledge
- Excellent communication and interpersonal skills
- Ability to work independently, to easily adjust to changes, and stick to deadlines
- Strong, positive, pro-active problem-solving approach
- Strong observation and diagnostic skills with ability to give professional feedback
- Project Management experience is a plus
- Experience with Software-As-A-Service and/or Cloud technologies is a plus
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408036 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Service Quality and Data Analyst
3 weeks ago
Budapest, Budapest, Hungary SAP Full timeWe are seeking a Service Quality and Data Analyst to join our Global Cloud Infrastructure & Delivery team. This role will be responsible for process analytics, reporting, compliance, and quality assurance.About the RoleMaintain and develop a KPI framework for measuring service delivery qualityMonitor and analyze data from Event, Incident, and Major Incident...
-
Service Quality and Data Analyst
3 weeks ago
Budapest, Budapest, Hungary SAP Full timeService Quality and Data Analyst We are seeking a skilled Service Quality and Data Analyst to join our team, responsible for process analytics, reporting, compliance, and quality assurance. About the Role Maintain and develop a KPI framework for measurement and reporting of service delivery quality Monitor and analyze Event, Incident and Major Incident...
-
Data Operations Analyst
2 weeks ago
Budapest, Budapest, Hungary AEGON CEE B.V., Magyarországi Fióktelep Full timeJob Title: Data Operations Analyst - Securities ExpertJob Summary:AEGON CEE B.V., Magyarországi Fióktelep is seeking a highly skilled Data Operations Analyst to join our team in Budapest. As a Data Operations Analyst, you will be responsible for ensuring the high accuracy of daily and monthly security master data, as well as pricing and analytics for...
-
Data Analyst
2 weeks ago
Budapest, Hungary MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság Full timeData Analyst Main responsibilities: Contribute to the preparation of autonomously initiated and proactive analyses and, upon request, by specific analyses, proposals, comprehensive solution alternatives.Prepares benchmark analyses and provide relevant range of data.Take part in professional area-related project works and manages the same. Take part in...
-
Data Analyst
3 weeks ago
Budapest, Budapest, Hungary Randstad Hungary Kft Full timeWe are looking for a talented Data Analyst to join our team at Randstad Hungary Kft. As a Data Analyst, you will be responsible for analyzing business challenges and coming up with proposals to solve them. You will also be working closely with business stakeholders to gather feedback on your work and to discuss requirements.Key Responsibilities:Analyzing...
-
Intermediate Investment Analyst
3 weeks ago
Budapest, Budapest, Hungary Aegon Full timeAegon Asset Management seeks an Investment Analyst to ensure data quality and facilitate daily processes. The role involves learning various data domains, applying critical thinking, and collaborating with multiple teams. Key responsibilities include analyzing data, improving processes, and providing excellent customer service. Qualifications include a...
-
Commercial and Marketing Data Analyst
3 weeks ago
Budapest, Budapest, Hungary HAYS Hungary Kft. Full timeData-Driven Decision Maker: Commercial and Marketing Data Analyst Join a leading investment company in a multicultural and dynamic environment, where you will develop your career as a Commercial and Marketing Data Analyst. Key Responsibilities: Analyze data with central and local marketing teams, sales management, and operations to connect marketing to...
-
Commercial and Marketing Data Analyst
3 weeks ago
Budapest, Budapest, Hungary HAYS Hungary Kft. Full timeWe are seeking a Commercial and Marketing Data Analyst to join our team. This role involves working with marketing and sales departments to analyze data and drive business results.Work with cross-functional teams to analyze data and connect marketing to business results.Drive commercial value to sales by using marketing data.Support commercial opportunities...
-
Commercial and Marketing Data Analyst
3 weeks ago
Budapest, Hungary HAYS Hungary Kft. Full timeCommercial and Marketing Data AnalystWould you like to work with one of the leading investment companies? Develop yourself and your career in a highly multicultural and giving environment – as a Commercial and Marketing Data Analyst.Responsibilities Work with central and local marketing teams, sales management, operations, to analyse data and connect...
-
Junior Business Data Analyst
4 weeks ago
Budapest, Budapest, Hungary NIX Tech Kft. Full timeAbout NIX Tech Kft.NIX Tech Kft. is a global supplier of software engineering and IT outsourcing services. We are looking for a talented Junior Business Data Analyst / BI engineer to join our team in Budapest.Job DescriptionWe are seeking a highly motivated and detail-oriented Junior Business Data Analyst / BI engineer to join our team. As a Junior Business...
-
Data Engineer with SQL Expertise
3 weeks ago
Budapest, Budapest, Hungary emagine Sp. Z o.o. Full timeProject OverviewOur client, a leading multinational financial services company, is seeking a highly skilled Data Engineer to join their team. The successful candidate will be responsible for developing and managing Oracle databases, ensuring data quality and governance, and collaborating with technical and business teams to achieve project goals.Key...
-
Business Data Analyst
1 week ago
Budapest, Budapest, Hungary NIX Tech Kft. Full timeAbout NIX Tech Kft.NIX Tech Kft. is a global supplier of software engineering and IT outsourcing services. We are looking for a talented Junior Business Data Analyst / BI engineer to join our team in Budapest.Duties and ResponsibilitiesData Analysis: Explore, analyze, and process massive amounts of data, turning it into actionable business...
-
"Business Analyst
1 week ago
Budapest, Budapest, Hungary Randstad Hungary Kft Full timeJob Title: Business Analyst - Data Insights**Job Summary:**We are seeking an experienced Business Analyst - Data Insights to join our team at {company}.As a Business Analyst - Data Insights, you will be responsible for analyzing and interpreting complex data to inform business decisions.**Responsibilities:**- Analyze and interpret large datasets to identify...
-
Data Engineer with SQL Expertise
3 weeks ago
Budapest, Budapest, Hungary emagine Sp. Z o.o. Full timeProject OverviewOur client, a leading multinational financial services company, is seeking a highly skilled Data Engineer to join their team. The successful candidate will be responsible for developing and managing Oracle databases, ensuring data quality and governance, and collaborating with technical and business teams to achieve project goals.Key...
-
Scala Data Specialist
1 week ago
Budapest, Budapest, Hungary NIX Tech Kft. Full timeNIX Tech Kft.We are seeking a skilled Scala Data Specialist to join our team in Budapest. As a Scala Data Specialist, you will be responsible for designing, implementing, and managing AWS services to build and maintain a robust data warehouse infrastructure.Key Responsibilities:Develop and maintain scalable applications using Scala and Java to support data...
-
Sales Performance Analyst
2 weeks ago
Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full timeJob Title: Sales Performance Analyst - UK & NLJob Type: Full-timeLocation: UK & NLJob Description:Getronics Global Service Centre Zrt. is seeking a highly motivated and detail-oriented Sales Performance Analyst to join our Sales Operations team. The ideal candidate will support one or more Getronics Regions with a total of between 10 and 15 sales...
-
Business Data Analyst
4 weeks ago
Budapest, Budapest, Hungary NIX Tech Kft. Full timeJob Title: Business Data Analyst / BI EngineerNIX Tech Kft., a global supplier of software engineering and IT outsourcing services, is seeking a highly skilled Business Data Analyst / BI Engineer to join its team in Budapest. As a key member of the company, you will be responsible for analyzing and processing massive amounts of data to turn it into...
-
Data Platform Engineer
7 days ago
Budapest, Budapest, Hungary GSCF Full timeAbout the RoleWe are seeking a highly motivated and skilled Data Platform Engineer to join GSCF's team. As a Data Platform Engineer, you will be responsible for creating, maintaining, and continuously improving the company's data platform.Key Responsibilities:Design and implement complex data models to support both operational and analytical needs.Develop...
-
Data Engineer with SQL @ emagine Sp. Z o.o.
4 weeks ago
Budapest, Hungary emagine Sp. Z o.o. Full timePROJECT INFORMATION:Industry: bankingLocation: 100% remoteType of assignment: B2BProject length: long-termClient: A large multinational financial services company is headquartered in UK. The institution operates in over 60 countries, providing services such as retail banking, wealth management, commercial banking, and investment banking. With a...
-
Revenue Management Analyst
4 weeks ago
Budapest, Budapest, Hungary Iron Mountain Full timeWe are seeking a Revenue Management Analyst to develop accurate pricing models for large deals, collaborate with finance teams, and provide support to sales teams. Iron Mountain, a global leader in storage and information management services, is a trusted partner for over 225,000 organizations worldwide. We safeguard billions of our customers' assets,...