Service Quality and Data Analyst

4 weeks ago


Budapest, Budapest, Hungary SAP Full time

We are seeking a Service Quality and Data Analyst to join our Global Cloud Infrastructure & Delivery team. This role will be responsible for process analytics, reporting, compliance, and quality assurance.

About the Role

  • Maintain and develop a KPI framework for measuring service delivery quality
  • Monitor and analyze data from Event, Incident, and Major Incident Management teams
  • Take accountability for the entire Major Incident cycle, from identification to closure
  • Identify opportunities for process improvement and ensure results are turned into actionable changes
  • Optimize service delivery lead time through end-to-end defined service flows

Requirements

  • 3+ years of experience supporting technical teams as an analyst or project coordinator
  • Presentation design and data reporting experience
  • Strong experience with PowerPoint, Excel, and other presentation tools
  • Excellent analytical and problem-solving skills
  • Team player with strong communication and interpersonal skills

About SAP

SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and over 100,000 employees worldwide, committed to personal development and a highly collaborative team ethic.



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