IT SMO Service Portfolio Manager

4 months ago

Budapest, Budapest, Hungary norskhydro Full time

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial, and HR business services to all business areas within the company.

Are you an IT professional who's there to drive change? We at Hydro IT are transforming business processes with our Next Generation IT strategy to support Hydro's Sustainability Agenda, using modern tools and future technologies. Join us and make an impact via SAP S/4, native Cloud Technologies, Digital Products, State of Art Cyber Security tools, and much more

Role purpose

Service Portfolio Manager will be responsible for overseeing the management and development of Hydro GBS IT's service portfolio to ensure alignment with business objectives and customer needs. Fulfilment requires closed working relationship with cross-functional teams to drive service innovation, optimization, and continuous improvement. Holder of this role will be the key driver of the centrally controlled Service Portfolio design and management across their life cycle, ensure the systematic design of new services and upon readiness a secure transition to daily operation, also the Contact Point towards Product Based Op model / Product Portfolio Management. The Service Portfolio Manager plays a key role in identifying new service opportunities, evaluating market trends, and collaborating with internal stakeholders to deliver high-quality services that meet customer expectations.

Responsibilities:

Service Portfolio Management

  • Provides an overview of the organization's service offerings (e.g.business value, investment, performance, dependencies)
  • Focsing on the strategic management of services and supporting decision-making
  • Ensuring effective governance of the service portfolio.
  • Identify opportunities for service improvement and expansion

Service Architecture Management

  • Defining the components, relationships, and interactions of a particular service to ensure its effective implementation and delivery
  • Aims to create a blueprint or design that guides the development, deployment, and management of the service throughout its lifecycle
  • Service Design and Service impact assessmen

Service Transition

  • Development and Operation of Service Transition Framework, related methodology and the Handover Process
  • Coordinate the transition of new or changed services into the production - Service Acceptance Criteria (SAC)
  • Coordinate IT Service Delivery's Resources towards Project Teams, manage required escalations and drive remediations
  • Continuous Service Transition Improvements

Service Portfolio Governance

  • Establish Portfolio governance processes and frameworks to effectively manage the service portfolio.
  • Regularly report on service portfolio performance, including financials, customer satisfaction, and service roadmap updates.
  • Works closely with Service Management Office's Governance lead

Service Level & Financial Management

  • Define and monitor service-level agreements (SLAs) to ensure service quality, availability, and performance targets are met Ensures SLAs, OLAs and UC are delivered according to specification
  • Run continuous Gap analysis & Deviation management
  • Coordinate with internal stakeholders and external vendors to ensure seamless service delivery and customer satisfaction.
  • Drives Service Financial management, Pricing and True-up improvements

Continuous Service Improvements, KPIs and Benchmarking

  • Ensure baselines for Measurements and Benchmarking are established
  • Focus on Continual Service Improvements

Service Portfolio Strategy

  • Developing and Executing the service portfolio strategy,
  • Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape.
  • Collaborate with stakeholders to define service offerings, pricing models, and service delivery strategies.

Driving service innovation and development

  • Lead the identification and evaluation of new service opportunities, working closely with product development teams.
  • Drive the innovation of existing services by analyzing customer feedback, market demands, and emerging technologies.
  • Collaborate with cross-functional teams to design and develop new service offerings,

Requirements

  • 10+ Years of work experience in Enterprise Service Management or similar role
  • BSc/MSc in Computer Science, Information Technology, Computer Engineering or related technical field or equivalent experience.
  • ITIL lifecycle module (ITIL c3 / ITIL 4)
  • Fluency in English
  • Strong leadership capabilities
  • Having the ability to communicate effectively with a diverse set of customers or partners, across multiple disciplines
  • Min 4 years of experience in people managment

Hydro offers

  • Working at the world's only fully integrated aluminum and leading renewable energy company
  • Diverse, global teams
  • Flexible work environment/home office
  • We provide you the freedom to be creative and to learn from experts
  • Possibility to grow with the company, gain new certificates
  • Attractive benefit package

Applications from severely disabled and equally disabled people will be considered with equal suitability.

Please apply online in ONE with your CV and optionally a cover letter.

  • Investment Portfolio Manager

    4 days ago

    Budapest, Budapest, Hungary Chi Fu Investment Fund Management Zrt. Full time

    Job SummaryWe are seeking a highly skilled Investment Analyst to join our team at Chi Fu Investment Fund Management Zrt. in Budapest.Key ResponsibilitiesFinancial Modeling and Analysis: Develop and maintain complex financial models to analyze new investment projects and portfolio companies.Task Execution and Management: Oversee the execution of tasks by the...

  • Investment Portfolio Manager

    1 week ago

    Budapest, Budapest, Hungary Chi Fu Investment Fund Management Zrt. Full time

    Job SummaryWe are seeking a highly skilled Investment Analyst to join our team at Chi Fu Investment Fund Management Zrt. in Budapest.Key ResponsibilitiesFinancial Modeling and Analysis: Develop and maintain complex financial models to analyze new investment projects and portfolio companies.Task Execution and Management: Oversee the execution of tasks by the...

  • Senior Manager, Global Payroll Support Services

    1 month ago

    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific, our Finance teams are important to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor...

  • Senior Technical Services Manager

    2 weeks ago

    Budapest, Budapest, Hungary SAP Full time

    Technical Services Manager (TSM) Job Description We are seeking an experienced Technical Services Manager (TSM) to join our team at SAP. As a TSM, you will play a critical role in advising and supporting our customers on their journey to becoming intelligent and sustainable enterprises. About the Role Assess customer business requirements for their SAP...

  • IT Service Management Specialist

    2 weeks ago

    Budapest, Budapest, Hungary Trivium Packaging Full time

    IT Service Management Specialist Join Trivium Packaging, a global sustainability leader in metal packaging, as an IT Service Management Specialist. Our company is committed to shaping the industry through an ambitious transformation journey, focusing on building and upskilling our team, deciding where to play and how to win, and increasing financial...

  • IT Service Management Specialist

    3 days ago

    Budapest, Budapest, Hungary Trivium Packaging Full time

    IT Service Management Specialist Join Trivium Packaging, a global sustainability leader in metal packaging, as an IT Service Management Specialist. Our company is committed to shaping the industry through an ambitious transformation journey, focusing on building and upskilling our team, deciding where to play and how to win, and increasing financial...

  • Portfolio Compliance Intern

    4 weeks ago

    Budapest, Budapest, Hungary Mind-Diák Szövetkezet Full time

    As the world's largest asset manager and a leading provider of financial technology, BlackRock's purpose is to help more and more people experience financial well-being. Founded in 1988 and based in New York City, BlackRock operates globally, with more than 70 offices spanning 40 countries, and clients in over 100 countries. They opened their Budapest...

  • Project Administrator Intern

    1 day ago

    Budapest, Budapest, Hungary MOL IT & DIGITAL GBS KFT. Full time

    Join us as a Project Administrator InternWould you like to gain valuable experience in a dynamic and innovative team? If you are interested in the world of project management and want to be part of exciting projects, then this is the place for youAbout our company: MOL IT&Digital GBS HU Kft., as a member of the MOL Group, is committed to centralize the IT...

  • Start-up Portfolio Analyst

    3 months ago

    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/Department Join our partner's venture capital team as a Financial/Start-up Portfolio Analyst You'll analyze and report on financial performance, collaborate with start-up companies, and support strategic decision-making. Ideal candidates have a Bachelor's in business or accounting, 1-3 years of experience, strong financial...

  • Client Service Associate

    1 month ago

    Budapest, Budapest, Hungary Randstad Hungary Kft. Full time

    Our partner is seeking a dynamic and dedicated Client Service Associate to join their international team in Budapest. They are a leading global organization that values quality, timely delivery, and customer satisfaction. The company is known for its collaborative work environment and commitment to ongoing training and professional development.As a Client...

  • Client Service Associate

    1 week ago

    Budapest, Budapest, Hungary Randstad Hungary Kft Full time

    Job SummaryWe are seeking a highly skilled and dedicated Client Service Associate to join our team at Randstad Hungary Kft. As a Client Service Associate, you will play a critical role in managing a portfolio of clients, ensuring the overall quality and on-time delivery of global payroll services.Key ResponsibilitiesClient Relationship Management: Build and...

  • Junior Technical Services Manager

    2 months ago

    Budapest, Budapest, Hungary SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Service Delivery Manager

    2 months ago

    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/DepartmentThe Company has more than 40 years of research and development in the field of lottery systems made our company a worldwide leading supplier of lottery products. As a global lottery company, is an exciting place to work. We drive innovation, champion groundbreaking ideas and bring meaning to work every day. With more...

  • Client Service Associate

    2 months ago

    Budapest, Budapest, Hungary Randstad Full time

    Cégleírás / Organisation/DepartmentOur partner is seeking a dynamic and dedicated Client Service Associate to join their international team in Budapest. They are a leading global organization that values quality, timely delivery, and customer satisfaction. The company is known for its collaborative work environment and commitment to ongoing training and...

  • F&B Service Expert

    2 weeks ago

    Budapest, Budapest, Hungary Marriott Full time

    ``` Job Title: Guest Service Expert Join our team at Marriott Hotels, where we're elevating the art of hospitality and innovating at every opportunity. About the Job Job Category: Food and Beverage & Culinary Schedule: Full-Time Located Remotely: No Position Type: Non-Management Job Summary As a Guest Service Expert, you'll...

  • F&B Service Expert

    1 week ago

    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Budapest Marriott Hotel, Apaczai Csere Janos u. 4., Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want...

  • Food Services Supervisor

    4 months ago

    Budapest, Budapest, Hungary Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Budapest Marriott Hotel, Apaczai Csere Janos u. 4., Budapest, Hungary, HungarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnsure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire...

  • ALM Manager

    4 weeks ago

    Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    Head of ALM & Portfolio ManagementYour new companyOne of Hungary's leading banking groups is looking for a Head of ALM & Portfolio Management.Your new positionYour tasks will include the development and implementation of investment practice in accordance with the agreed investment strategy and asset allocation, optimisation of investments according to...

  • IT Operations Service Delivery Manager

    3 weeks ago

    Budapest, Budapest, Hungary HAYS Hungary Kft. Full time

    IT Operations Servive Delivery ManagerThe following CHALLENGES await You:Participates/chairs meetings with customer and team, creates meeting reportsActive cooperation with other participants in the operational groupsAdoption and implementation of new servicesSupport process development and documentation activitiesParticipating in the development of service...

  • Service Bid Manager

    12 hours ago

    Budapest, Budapest, Hungary Siemens Energy Full time

    {"title": "Service Bid Manager", "description": "Job SummaryWe are seeking a highly skilled Service Bid Manager to join our team at Siemens Energy. As a key member of our sales team, you will be responsible for preparing and submitting service bids for our Omnivise T3000 process control system.Key ResponsibilitiesCollaborate with regional and global sales...