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Client Service Associate

2 months ago

Budapest, Budapest, Hungary Randstad Hungary Kft Full time

Job Summary

We are seeking a highly skilled and dedicated Client Service Associate to join our team at Randstad Hungary Kft. As a Client Service Associate, you will play a critical role in managing a portfolio of clients, ensuring the overall quality and on-time delivery of global payroll services.

Key Responsibilities

  • Client Relationship Management: Build and maintain long-term relationships with international clients and payroll providers, ensuring seamless communication and collaboration.
  • Payroll Process Management: Oversee the entire payroll process from start to finish, ensuring accuracy and timeliness.
  • Collaboration and Communication: Work closely with internal teams, such as treasury, billing, and system support, to provide exceptional service to clients.
  • Customer Satisfaction: Ensure timely and accurate reports, resolving any discrepancies or issues that may arise.
  • Payroll Auditing and Reconciliation: Conduct thorough audits and reconciliations using proprietary software and Excel, identifying and resolving any discrepancies.
  • Problem-Solving and Troubleshooting: Troubleshoot issues by identifying root causes and implementing effective solutions.
  • Payroll Funding and Reporting: Ensure accurate and timely payroll funding, preparing and reviewing client-specific payroll reports.
  • Compliance and Regulatory: Ensure compliance with all relevant laws and regulations, maintaining accurate records and documentation.

Requirements

  • Fluency in English
  • Experience in Customer Service is an advantage
  • Excellent Communication and Analytical Skills
  • Customer-Oriented Attitude
  • Problem-Solving Skills
  • Multinational Environment
  • Development Opportunities
  • Hybrid Working (2 days home office)
  • Comprehensive Training in the first months
  • Cafeteria and Other Benefits