German speaking First Line Analyst
4 weeks ago
- Answering support queries via tools, phone and email, keeping daily contact with users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level
Elvárások / Requirements
- Fluent or intermediate English, AND German language knowledge
- Excellent communication skills, both written and verbal
- Self-motivated and able to work under minimal supervision, proactivity
- Good problem solving skills
- Customer orientated personality
- Strong MS Office skills
Amit nyújtunk / Benefits
- Cafeteria benefits
- Medicover private health care package
- Language courses, soft skills training and talent programmes
- Go through a professional and personal development
- Have a stable workplace with flexible scheduling (HO opportunity)
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