Global Client Associate @ Interactive Brokers

2 weeks ago

Budapest, Hungary Interactive Brokers Full time

Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983.


We pride ourselves on being primarily a technology company and challenging the status quo.


We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost.


Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform.


Interactive Brokers is regularly recognized as a leader in the financial services industry.


We seek high-level, serious individuals with a client services background and a professional demeanor suitable for interaction with an experienced and active clientele base.


The ideal candidate will be able to troubleshoot and explain complex subjects and identify opportunities for technology-based improvements.


Company Benefits & Perks Discretionary annual bonus (cash and stock) Private healthcare insurance Free recreational pass (AYCM XL package) Daily food allowance in the office Monthly BKK pass Hybrid way of working (2 days home office/week) Modern office in the heart of Budapest with free amenities Great atmosphere with friendly and exceptional colleagues and frequent company outings If you are motivated and have strong initiative, we can offer you a position that will both challenge and reward you.


You will be part of an exciting team helping to shape one of the world’s strongest trading and brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth.


Bachelor’s or advanced degree in finance, economics or a related field 2-3 years of experience in client services or related field.


Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email and online chat General understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed-income Languages:  Fluent English and French Ability to work in a dynamic, medium-size office environment Candidates must have an EU passport or a qualifying work permit/residency to work in Hungary Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983.


We pride ourselves on being primarily a technology company and challenging the status quo.


We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost.


Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform.


Interactive Brokers is regularly recognized as a leader in the financial services industry.


We seek high-level, serious individuals with a client services background and a professional demeanor suitable for interaction with an experienced and active clientele base.


The ideal candidate will be able to troubleshoot and explain complex subjects and identify opportunities for technology-based improvements.


Company Benefits & Perks Discretionary annual bonus (cash and stock) Private healthcare insurance Free recreational pass (AYCM XL package) Daily food allowance in the office Monthly BKK pass Hybrid way of working (2 days home office/week) Modern office in the heart of Budapest with free amenities Great atmosphere with friendly and exceptional colleagues and frequent company outings If you are motivated and have strong initiative, we can offer you a position that will both challenge and reward you.


You will be part of an exciting team helping to shape one of the world’s strongest trading and brokerage brands and part of a global enterprise that employs technology in all aspects of its business to generate prudent, controlled growth.


,[Resolve routine and complex client service issues via phone, email, and chat thoroughly and expeditiously, utilizing sound judgment and emphasizing courtesy.


Client inquiries typically encompass a broad array of themes, including:, Operability of IBKR Trader Workstation, Web Trader and Mobile Trader execution platforms, including trading modules and analytical tools, Cash deposit and withdrawal activity, position transfers, and account administrative functions, Product availability and attributes, Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions, Margin calculations, commission structure, interest and fees, Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.


Contribute to the development of client service systems, policies and procedures.] Requirements: Degree, Client services, Communication skills, General financial knowledge Additionally: Annual bonus (cash and stock), Private healthcare insurance, Free recreational pass (AYCM XL package), Daily food allowance in the office, Monthly BKK pass, Home office, Free coffee, Gym, Canteen, Bike parking, Free snacks, Free beverages, Free lunch, In-house trainings, Modern office, Startup atmosphere, No dress code.

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