Technical Team Leader

3 weeks ago

Debrecen, Hungary Transcosmos Kft Full time
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The Technical Team Leader is responsible for providing and supporting the day-to-day provision of the Services and promoting the knowledge and understanding of the Service, in a manner which is conducive to effective working relationships and in line with TCIS values and objectives. This includes ensuring that a continually high level of service is provided as set out in TCIS agreements with customers. You will be responsible for leading a team of technical professionals, providing both technical guidance and people management.

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  • Lead and manage a team of technical professionals, establishing a collaborative and productive work environment
  • Provide mentorship and guidance to team members, supporting their professional growth and development.
  • Actively and continuously develop the working knowledge and understanding of the team by conducting device-specific training and coaching sessions
  • Plan, coordinate, and chair Team meetings
  • Listen and act upon team and customer feedback
  • Monitor, manage, and seek to continually improve agent performance


Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:

  • Good Knowledge of Microsoft Office products

Behavioral:

  • Highly customer focused
  • Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
  • Ability to motivate and drive a team of people to provide high level managed services
  • Ability to earn the respect of internal and external customers, colleagues, and management
  • Excellent organizational skills
  • Good attention to detail
  • Excellent problem-solving skills
  • Working Collaboratively:
  • Accountability
  • Adaptability:
  • Initiative: Being proactive
  • Planning & Organizing
  • Delegating and Empowering:
  • Managing Change
  • Flexible to work on a shifting schedule
  • Excellent Customer Service/Support skills


Qualifications [EDUCATION and/or EXPERIENCE]

  • 2+ year proven experience in the Technical Support field
  • Ability to demonstrate previous team management experience
  • Have a proven track record demonstrating the skills and qualities outlined in this document.
  • Previous use of Ticket Logging systems


Languages
Good command of written and spoken English (Speech, Written, Reading, Comprehension)

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Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.

  • To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning.
  • Competitive salary
  • Cafeteria
  • Team building and free time activities
  • Modern office environment

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