Quality Analyst with German
2 months ago
In collaboration we are working with a leading multinational technology BPO business which is looking to recruit a German-speaking Quality Analyst for their team in Budapest.
Location: Budapest, Hungary
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Conduct Transaction Quality Audits
- Provide Feedbacks and suggestions for improvement (German and English language)
- Publish Dashboards at defined intervals
- Drive Quality and process improvement initiatives
- Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)
- Analysis for process deviations, GAP Analysis Controls
- Provide data inputs to internal stakeholders
- Stay flexible and available for ad-hoc business requirements
- Ensure Confidentiality, Availability and Integrity of Data
- Establish controls on transaction processing aiming for a Zero Defect Output
- Report and Publish Transaction Quality Metrics
- Provide coaching and feedback on QA findings
- Adhere and record maintenance to QMS Requirements
- Carry out Quality Initiatives
REQUIREMENTS:
- Strong verbal communication skills in German language (C1)
- B2 English skills
- At least 1 year of experience in a contact center
- Experience with QA
- A college or vocational school graduate or comparable work experience
- Excellent problem solving capabilities and lateral thinking skills
- Knowledge of usage of MS tools-Intermediate level
- Good Knowledge of QA Audit and Evaluation function
- Coaching and objection handling skills
- Good understanding of QA calibration
- Strong analytical skills
- Ability to handle pressure and a natural go getter
- Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage
OFFER:
- Opportunities for growth in an international and multicultural workplace
- Morning and afternoon shifts from Monday to Friday on weekly rotation with colleagues
- Remote work model
- 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts)
- Comprehensive training
- Competitive compensation in line with the market
- Cafeteria subscription valued 22000 HUF
- Private medical insurance for the employee and dependents
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
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