Customer Care Specialist
3 days ago
David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to join their team . The successful candidates would support customers of financial services company.
Position: Customer Care Specialist with German
Location: Hungary
Work arrangement: remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
- Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
- Navigate internal and external documentation and resources to provide world-class service
- Identify and escalate priority or unresolved issues to appropriate internal teams
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
- Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
REQUIREMENTS:
- Very good user knowledge of common PC applications
- Communicative knowledge / social skills / soft skills:
- Very good knowledge of German (at least C1 level)
- Good ability to express yourself verbally and in writing in German
- Flexibility, friendliness, resilience, independence, reliability
- Skilled conversation skills, linguistic fluency, and understandable pronunciation in German
- Good communication and teamwork skills
- Basic credit card-specific knowledge desirable
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Indefinite contract
- Private health and life insurance
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.
-
Customer Care Specialist, Hungary
3 days ago
Budapest, Hungary Cross Border Talents Full timePosition: Customer Care Specialist (German) Location: Remote in Hungary Employment type: Full-time We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO known for its excellent employee satisfaction. In this role, you will support customers of a prominent financial services company. Duties and Responsibilities:...
-
Budapest, Budapest, Hungary Randstad Hungary Kft Full timeWe are seeking a highly skilled Multilingual Customer Support and Order Management Specialist to join our team at Randstad Hungary Kft.This role is perfect for individuals with excellent communication skills, who are fluent in English and French or German or Hebrew, and have experience in providing exceptional customer support.About the JobAs a Multilingual...
-
Customer Care Representative
4 weeks ago
Budapest, Hungary Reed Magyarország Kft. Full timeAre you interested in the world of Sales Support? Are you looking for a back office job where you do not have to pick up the phone every other minute? As a junior or an experienced professional you are looking for dynamic tasks? Do you speak fluent Polish and at least conversational English? This position is made for you!Our client, with a stable...
-
Customer Account Specialist
1 month ago
Budapest, Hungary Karrier Hungária Full timeAre you passionate about delivering exceptional customer service and building lasting client relationships?On behalf of our partner which is an innovative European FMCG company, we are looking for an enthusiastic Customer Account Specialist colleague to join their professional team!Main responsibilities:Managing the full process of customer orders and...
-
Customer care specialist
2 weeks ago
Budapest, Hungary Trive Bank Hungary Zrt Full timeA Trive Bank mögött álló Trive Financial Holding B.V. és a Trive csoport többi tagja, a világ számos pontján nyújt pénzügyi szolgáltatásokat saját fejlesztésű megoldásain keresztül az Egyesült Államoktól Európáig, Indonéziáig, Ausztráliáig és Dél-Ázsiáig.A pénzügyi holding első bankja, amely digitális banki...
-
Customer Support Specialist
3 weeks ago
Budapest, Budapest, Hungary MADS Iskolaszövetkezet Full timeWe are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team at Eaton. As a valued member of our organization, you will play a crucial role in providing commercial support for our customers and internal stakeholders.About the RoleYour primary function will be to provide exceptional customer service and support through...
-
Field Application Specialist
1 month ago
Budapest, Hungary HAYS Hungary Kft. Full timeOur partner company is a global leader in in vitro diagnostics, providing innovative solutions for medical and industrial applications. They specialize in developing diagnostic tools and technologies that enhance patient care and ensure food safety. Join them as a Field Application Specialist!Your tasks as a Field Application Specialist:Coordinate and...
-
Budapest, Budapest, Hungary Trenkwalder Kft Full timeWe are seeking a highly skilled IT Support Specialist to join our team at Trenkwalder Kft. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients.About the RoleAs an IT Support Specialist, you will be the primary point of contact between our clients and our onsite engineers. Your role will...
-
Automotive Industry Customer Service Specialist
2 weeks ago
Budapest, Budapest, Hungary Karrier Hungária Full timeAbout UsWe are Karrier Hungária, a leading energy trader company in the industry. We are looking for a talented individual to join our team as an Automotive Industry Customer Service Specialist.
-
Sales Support Specialist
2 weeks ago
Budapest, Budapest, Hungary Reed Magyarország Kft. Full timeAre you looking for a challenging role in sales support where you can utilize your language skills and provide exceptional customer service? As a Sales Support Specialist, you will play a key part in the success of our Client's Customer Care team.About Our ClientOur client is a stable international company with a Scandinavian background, offering a dynamic...
-
Customer Support Operations Specialist
1 month ago
Budapest, Budapest, Hungary MADS Iskolaszövetkezet Full timeWe make what matters work at Eaton. If you're a motivated and customer-focused individual who wants to contribute to our mission of providing energy-efficient solutions, we encourage you to apply for this role as a Customer Support Operations Specialist.About UsEaton is a global technology leader in power management that provides energy-efficient solutions...
-
Highly Skilled Customer Support Specialist
4 weeks ago
Budapest, Budapest, Hungary Randstad Hungary Kft. Full timeAre you passionate about delivering exceptional customer experiences?We are seeking a highly skilled Customer Support Specialist to join our team at Randstad Hungary Kft. in Salzburg, Europe.About the Company:Our client is a leading independent mobility provider in the commercial vehicle sector in Europe. We pride ourselves on offering top-notch roadside...
-
Human Care Specialist @ NIX Tech Kft.
1 month ago
Budapest, Hungary NIX Tech Kft. Full timeNIX, a global supplier of software engineering and IT outsourcing services is looking for a Human Care Specialist in its office in Budapest (Vaci Greens, 13th district). You’ll be part of a team of professionals who are ready to find the best tailor-made IT solutions for their multinational clients in various industries and solve complex problems.WHAT WE...
-
Italian Customer Experience Specialist
2 months ago
Budapest, Hungary Recruit4Work SL Full timeA leading online travel platform is revolutionizing travel for millions worldwide. With a global presence, this company offers access to over 2,000,000 hotels and vacation rentals. Founded in 2005 and part of a major international travel group, the platform provides exceptional booking services across 38 languages, blending local expertise with top deals for...
-
Budapest, Hungary Salve.Inno Consulting Full timePosition Overview:Join a dynamic team as a Customer Service Specialist with proficiency in either German or Dutch. You will be at the forefront of ensuring exceptional customer experiences, acting as the primary point of contact for our customers. Leveraging your language skills, you will assist clients with their queries, resolving issues, and providing...
-
Budapest, Budapest, Hungary Reedsy Full timeAbout the RoleWe're on a mission to empower authors and publishing professionals to create exceptional books. As a key member of our team, you'll play a vital role in ensuring our users receive top-notch support and enjoy an optimal experience.As a Customer Support and Conversion Optimization Specialist, you'll be responsible for:Offering timely and...
-
Budapest, Budapest, Hungary Reed Magyarország Kft. Full timeWe are seeking a talented Customer Service Specialist to join our team at Reed Magyarország Kft., supporting one of our prominent clients in the automotive industry. As a key member of our Contact Center, you will be responsible for delivering exceptional customer service and resolving queries via phone, email, and chat.The ideal candidate will possess...
-
Multilingual Customer Service Representative
1 month ago
Budapest, Hungary Randstad Hungary Kft. Full timeOur business partner is looking for new Multilingual Customer Service or Order Management Representative colleagues. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you! Being first point of contact for B2B partners (e-mails,...
-
Customer Service Representative
2 weeks ago
Budapest, Budapest, Hungary Reed Magyarország Kft. Full timeAbout the RoleAre you a fluent Slovenian speaker looking for a dynamic and communicative role in a multinational company? Do you have experience in customer service or a related field?We are seeking an exceptional candidate to join our Contact Center team as a Slovenian Language Specialist. As a member of our team, you will be responsible for handling...
-
Budapest, Budapest, Hungary Get Work Trend Kft. Full timeAs a Customer Support Specialist for eSignature solutions, you will play a crucial role in providing exceptional technical support to our clients. We are seeking a highly skilled and customer-centric individual with a strong background in service desk operations.About the RoleWe offer a competitive salary of $45,000 per annum, plus additional benefits. Our...