Night Manager

2 weeks ago

Budapest, Hungary West End Szállodaüzemeltető Kft. Full time
As member of the InterContinental Hotels Group, the Crowne Plaza Budapest hotel is part of the Westend Shopping Center, one of the largest shopping centers in Central Europe, located in Váci út, a few minutes away from the Nyugati Railway Station. With 230 guest rooms, 13 conference rooms on 25,000 square meters and modern-style common spaces, we deliver great customer service with a calm and peaceful atmosphere to our guests from all over the world.
We are proud to present the precious "Classic TopDesign New Hotel of the Year" award in 2022.,
  • Lead the night team on a day-to-day basis, ensuring excellent service is provided to all guests in line with our Lobby presence to meet and greet guests, and ensure enough lobby coverage for a smooth running operation overnight.
  • Complete guest check-in’s and check-out’s, answering phones and dealing with overnight guest queries.
  • Running end of day process on property management systems.
  • Performing other duties such as concierge services and special guest requests.
  • Processing payments including room charges, debit and credit, cash with established proceduresunning operation overnight.
  • Review the arrivals report in detail, identify and action any new special requests, VIPs or amenity requirements that have come overnight. Communicate these to other departments as needed etc. 
,
  • Leadership experience in a hotel preferably in the front office department
  • Computer literacy, including familiarity with hotel property management softwares, highly regarded
  • Independent, precise and responsible in work
,
  • Tourism & Hospitality college or university degree.
  • Knowledge of the Opera PMS.
  • Experience in Food and Beverage services.
,
  • We have created an inspiring working atmosphere
  • Excellent public transport (Westend Railway Station)
  • In the hotel's staff dining room, we eat complimentary throughout the day, and fruit, coffee and tea are also available.
  • Complimentary clothing laundry and discounted employee price lists for several services
  • The IHG MyLearning training and development program is supporting our career opportunities
  • IHG global discounted employee room reservation program
  • We participate in several company events
  • Various sports opportunities (e.g. yoga, participation in sports events)
  • Cafeteria benefit
  • IHG represents Diversity, Equity & Inclusion with priority, hence we are employed from over 10 countries

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