German Speaking IT helpdesk

3 months ago


Budapest, Hungary Randstad Hungary Kft Full time

  Our partner is an Information Communication Technology Services company with an extensive history. They have offices in more than 20 countries and their Hungarian operation has 200+ employees and is undergoing rapid growth.  Our partner is full of diverse people focused on a common goal of reimagining the digital experience.  Our strength is that we embrace, in fact, rely on cultural differences and diversity to bring a wealth  of perspectives to this one common cause. No prior helpdesk experience is required as the company provides extensive training for all our new joiners.  German Speaking IT helpdeskFeladatok Help end-users by resolving their IT issues and queries  Provide support through email, chat or phone  Support customers in German and English  Deal with software and connection-related issues  Use automated diagnostic programs to solve network programs  Use helpdesk software to call with descriptions of issues, progress, and solutions Escalate complex cases to Level 2 agents Követelmények Good command of German AND   English both written and verbal  Effective communication with clients at every level  Ability to find creative solutions to problems  An interest in the world of IT Openness for providing support on weekends/at nights  Amit kínálunk Benefits:  Language Allowance SZÉP Card Benefit  Sign-on bonus Private Health Insurance  Fitness pass Free online training programmes Flexible remote work Multicultural environment with 25+ Nationalities  Employee Assistance Program which can provide professional help with your mental and physical health, finances, and legal issues   Munkavégzés helyeBudapest 



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