Senior IT Support Specialist

3 days ago


Budapest, Budapest, Hungary Fox HR Consulting Kft. Full time

Are you passionate about providing exceptional customer service and resolving complex technical issues? Fox HR Consulting Kft. is seeking a highly skilled German-speaking Service Desk Agent to join their team.

About the Company

Our client, one of the world's leading IT professional services companies, transforms clients' business, operating, and technology models for the digital era. With a strong presence in the industry, they offer an exciting new opportunity for individuals looking to excel in a dynamic and international environment.

Job Description

The ideal candidate will be responsible for:

  • Providing comprehensive guidance and information on IT-related issues via email, chat, and telephone
  • Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets
  • Managing and prioritizing tickets in an orderly manner
  • Holding a proactive approach to service improvement

In addition to these responsibilities, the successful candidate will have the opportunity to grow professionally and personally within a fast-paced and supportive team environment.

Requirements

To be considered for this role, candidates must possess:

  • Confident communication skills in German
  • At least 0.5 years of experience in Customer Service or IT helpdesk-related roles
  • Upper-intermediate English language skills
  • Excellent soft skills and a customer-focused mindset
Benefits

This position offers a competitive salary, estimated to be around €45,000 - €60,000 per annum, depending on location and experience. Additionally, the company provides private healthcare and a training budget, allowing employees to continuously develop their skills and advance their careers.

Estimated Salary: €52,500 - €67,000

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