IT Support Specialist German
1 month ago
We are seeking a highly motivated and detail-oriented German speaking IT helpdesk professional to join our team at Randstad Hungary Kft.
About the Role:As a German speaking IT helpdesk agent, you will be responsible for providing top-notch support to our clients in German and English. Your primary goal will be to resolve IT issues and queries in a timely and efficient manner, ensuring a high level of customer satisfaction.
Key Responsibilities:- Provide support through email, chat, or phone to clients in German and English
- Deal with software and connection-related issues using automated diagnostic programs
- Use helpdesk software to document issues, progress, and solutions
- Escalate complex cases to Level 2 agents
- Good command of German and English, both written and verbal
- Effective communication with clients at every level
- Ability to find creative solutions to problems
- An interest in the world of IT
- Openness to providing support on weekends/at nights
- Language allowance
- SZÉP card benefit
- Sign-on bonus
- Private health insurance
- Fitness pass
- Free online training programs
- Flexible remote work
- Multicultural environment with 25+ nationalities
- Employee assistance program
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