IT Support Specialist German

1 month ago


Budapest, Budapest, Hungary Randstad Hungary Kft Full time
Job Title: German Speaking IT Helpdesk

We are seeking a highly motivated and detail-oriented German speaking IT helpdesk professional to join our team at Randstad Hungary Kft.

About the Role:

As a German speaking IT helpdesk agent, you will be responsible for providing top-notch support to our clients in German and English. Your primary goal will be to resolve IT issues and queries in a timely and efficient manner, ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Provide support through email, chat, or phone to clients in German and English
  • Deal with software and connection-related issues using automated diagnostic programs
  • Use helpdesk software to document issues, progress, and solutions
  • Escalate complex cases to Level 2 agents
Requirements:
  • Good command of German and English, both written and verbal
  • Effective communication with clients at every level
  • Ability to find creative solutions to problems
  • An interest in the world of IT
  • Openness to providing support on weekends/at nights
What We Offer:
  • Language allowance
  • SZÉP card benefit
  • Sign-on bonus
  • Private health insurance
  • Fitness pass
  • Free online training programs
  • Flexible remote work
  • Multicultural environment with 25+ nationalities
  • Employee assistance program

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