Support Team Lead
3 weeks ago
A cégen belül használunk PHP (Symfony)-t, Angular-t, React-ot, van egy .NET, egy Mobilfejlesztő, egy UX/UI illetve egy Data Science és Data engineer csapatunk is. Az ő munkájukat segítik Projektmenedzserek, IT üzleti elemzők, Tesztelők és DevOps-os kollégák a különböző projekteken.
Jelenleg Support projektcsapatunk élére keresünk egy agilis vezetőt, aki magas szakmai színvonalon végzi a munkáját és támogatja többek között a csapattagok fejlődését, a projektmenedzserekkel szorosan együttműködve a support ügyfelek magas színvonalú kiszolgálását. ,
- Az ügyfelektől érkező támogatáskérési feladatok magas színvonalon és határidőn belüli kiszolgálásának garantálása
- Élesben lévő ügyfelek kis változáskéréseinek szakmai becslése, tervezése, végrehajtásának irányítása és felügyelete
- A support csapat (jelenleg ~5 fő) irányítása és people management-je (frontend, backend, tesztelés, devops, support munkatársak)
- A támogatási folyamatok Best practice-k és coding guideline-ok betartása és betartatása
- Szükség esetén kommunikáció az ügyfél szakmai képviselőivel
- Részvétel a presales folyamatokban
- A csapatodban dolgozó kollégák mentorálása, segítése, fejlődési út megtervezése a szakterületi vezetőkkel közösen
- Aktív részvétel a projektcsapatokon átívelő tudástranszfer biztosításában
- Szoros együttműködés a többi csapat vezetőivel és a szakterületi vezetőkkel
- Minimum 5 év support munkatapasztalattal rendelkezel és van már csapatvezetői tapasztalatod
- Erős technikai háttérrel rendelkezel: front-end, back-end, mobil fejlesztés és/vagy üzemeltetés területén
- Szeretsz teljes felelősséget vállalni a rád bízott feladatokért, az ownership vállalás számodra természetes
- Ügyesen priorizálsz, eredményorientált vagy, és jól kommunikálsz
- Jó problémamegoldó készséged van
- Erős ügyfélfókusszal rendelkezel
- Kiváló kommunikációs és konfliktuskezelési képességeid vannak
- Tisztában vagy a CI/CD folyamatokkal és eszközökkel
- Jira és Confluence tapasztalat
- Társalgási szintű angol nyelvtudás
- ITIL 4 tanúsítvány, vagy a módszertan ismerete
- Mentális rugalmasság és stressztűrés
- Céges workshop-ok és szakmai tréningek, egyénre szabott képzési terv, ingyenes online angol tanfolyam, Udemy kurzusokhoz hozzáférés
- Hibrid munkavégzés (heti legalább 2-3 nap irodai jelenléttel)
- Trendency VIP Membership: extra juttatások 1 éves munkaviszonytól (pl.:Medicover)
- Kedvezményes fogászati kezelések több budapesti helyszínen
- AYCM sportpass – kedvezményes sportolási lehetőség
- Belvárosi lokáció, irodánk könnyen megközelíthető
- Családias hangulat, nagy konyha, korlátlan kávé, tea, sörcsap
- Hónapindító reggeli, szülinapi tortázások, heti gyümölcs-és nasi nap
- Bicikli tároló, zuhanyzási lehetőség
- Kutyabarát munkahely
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