Support Team Lead

3 weeks ago


Budapest, Hungary TRENDENCY ONLINE Zrt. Full time
A Trendency 190 fős csapatának tagjaként változatos projektekben veszünk részt: a hagyományos CMS, webshop, portál, okostelefon alkalmazások fejlesztése mellett startupok termékfejlesztéseiben és egyéb nemzetközi és hazai backend és frontend projektek szokták napjainkat kitölteni. 
  
A cégen belül használunk PHP (Symfony)-t, Angular-t, React-ot, van egy .NET, egy Mobilfejlesztő, egy UX/UI illetve egy Data Science és Data engineer csapatunk is. Az ő munkájukat segítik Projektmenedzserek, IT üzleti elemzők, Tesztelők és DevOps-os kollégák a különböző projekteken. 
 
Jelenleg Support projektcsapatunk élére keresünk egy agilis vezetőt, aki magas szakmai színvonalon végzi a munkáját és támogatja többek között a csapattagok fejlődését, a projektmenedzserekkel szorosan együttműködve a support ügyfelek magas színvonalú kiszolgálását. ,
  • Az ügyfelektől érkező támogatáskérési feladatok magas színvonalon és határidőn belüli kiszolgálásának garantálása 
  • Élesben lévő ügyfelek kis változáskéréseinek szakmai becslése, tervezése, végrehajtásának irányítása és felügyelete 
  • A support csapat (jelenleg ~5 fő) irányítása és people management-je (frontend, backend, tesztelés, devops, support munkatársak) 
  • A támogatási folyamatok Best practice-k és coding guideline-ok betartása és betartatása 
  • Szükség esetén kommunikáció az ügyfél szakmai képviselőivel 
  • Részvétel a presales folyamatokban 
  • A csapatodban dolgozó kollégák mentorálása, segítése, fejlődési út megtervezése a szakterületi vezetőkkel közösen 
  • Aktív részvétel a projektcsapatokon átívelő tudástranszfer biztosításában 
  • Szoros együttműködés a többi csapat vezetőivel és a szakterületi vezetőkkel 
,
  • Minimum 5 év support munkatapasztalattal rendelkezel és van már csapatvezetői tapasztalatod 
  • Erős technikai háttérrel rendelkezel: front-end, back-end, mobil fejlesztés és/vagy üzemeltetés területén 
  • Szeretsz teljes felelősséget vállalni a rád bízott feladatokért, az ownership vállalás számodra természetes 
  • Ügyesen priorizálsz, eredményorientált vagy, és jól kommunikálsz 
  • Jó problémamegoldó készséged van 
  • Erős ügyfélfókusszal rendelkezel 
  • Kiváló kommunikációs és konfliktuskezelési képességeid vannak 
,
  • Tisztában vagy a CI/CD folyamatokkal és eszközökkel 
  • Jira és Confluence tapasztalat 
  • Társalgási szintű angol nyelvtudás 
  • ITIL 4 tanúsítvány, vagy a módszertan ismerete 
  • Mentális rugalmasság és stressztűrés 
,
  • Céges workshop-ok és szakmai tréningek, egyénre szabott képzési terv, ingyenes online angol tanfolyam, Udemy kurzusokhoz hozzáférés 
  • Hibrid munkavégzés (heti legalább 2-3 nap irodai jelenléttel) 
  • Trendency VIP Membership: extra juttatások 1 éves munkaviszonytól (pl.:Medicover) 
  • Kedvezményes fogászati kezelések több budapesti helyszínen 
  • AYCM sportpass – kedvezményes sportolási lehetőség 
  • Belvárosi lokáció, irodánk könnyen megközelíthető 
  • Családias hangulat, nagy konyha, korlátlan kávé, tea, sörcsap 
  • Hónapindító reggeli, szülinapi tortázások, heti gyümölcs-és nasi nap 
  • Bicikli tároló, zuhanyzási lehetőség 
  • Kutyabarát munkahely 

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