Customer Service Representative

3 weeks ago


Debrecen, Hajdú-Bihar, Hungary Transcosmos Kft Full time
Job Title: English Speaking Customer Service Representative

We are seeking a highly skilled and customer-focused English Speaking Customer Service Representative to join our team at Transcosmos Kft.

Job Summary:

The successful candidate will be responsible for providing exceptional customer support, resolving customer inquiries, and processing orders in a fast-paced and dynamic environment.

Key Responsibilities:
  • Manage incoming customer interactions via phone, email, and cases.
  • Assist customers with billing and contract-related requests.
  • Educate customers on products and services, and answer general questions.
  • Standardize troubleshooting of user-reported issues.
  • Keep accurate records of customer interactions and process customer accounts.
  • Follow established communication procedures, guidelines, and policies.
  • Perform additional ad-hoc tasks and projects as needed.
Requirements:
  • 40 hours per week working schedule within opening hours (NIGHT SHIFT: Monday - Friday 3 pm - 1 am).
  • Highly customer-focused with excellent organizational skills.
  • Good attention to detail and excellent problem-solving skills.
  • Good knowledge of Microsoft Office products.
  • Ability to work collaboratively and positively.
What We Offer:
  • Competitive salary.
  • Monthly performance bonuses.
  • Cafeteria.
  • Team-building and free time activities.
  • Flexibility and a youthful environment.

We are proud to offer a fantastic and unique working environment built on a successful family culture of ambition, experience, and teamwork. We promote longevity and progression at every level.

To acquire the necessary knowledge, we provide a 2-week paid training, where you will not only gain knowledge but also get to know your colleagues, making you feel at home from the beginning.



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