Italian Technical Support Specialist

4 weeks ago


Debrecen, Hajdú-Bihar, Hungary JobScanner Full time
Job Title: Italian Technical Support Analyst

As a Technical Support Analyst, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to provide timely and effective support via phone, chat, and email in Italian, while also possessing a strong understanding of English.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries, resolve issues, and provide solutions to technical problems.
  • Technical Troubleshooting: Diagnose and resolve technical issues related to hardware and software.
  • Communication: Effectively communicate with customers, adjusting your communication style to suit their technical level.
  • Escalation: Escalate unresolved issues to internal teams as necessary.
  • Quality and Timeliness: Ensure timely and quality resolution of customer interactions.
  • Compliance: Maintain compliance with data privacy and security policies.
  • Team Collaboration: Collaborate positively with team members and other departments.

Requirements:

  • Language: C1 level or fluent Italian and at least B2 level English knowledge.
  • Education: High school diploma (College preferred).
  • Experience: Experience in BPO, customer service, or technical support.
  • Skills: Proficiency in Microsoft Office, knowledge of WLAN, Bluetooth, and hardware/software troubleshooting, affinity for electronics and technology, customer-focused with excellent problem-solving skills, organized, detail-oriented, and collaborative.

We offer a competitive salary, cafeteria, team activities, paid training, and a modern office environment.



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