IT Support Specialist

3 weeks ago


Budapest, Budapest, Hungary Karrier Hungária Full time
Job Description

Our partner, a leading multinational firm in IT services and consulting, is seeking a skilled IT Support Associate to join their team. If you're looking for a stable and continuously growing environment, this is an excellent opportunity.

Main Responsibilities

Incident Management:

Manage the entire incident lifecycle, from logging to closure, ensuring timely resolution and customer satisfaction.

Technical Troubleshooting:

Resolve issues related to MS Windows, laptops, printers, and collaboration tools, utilizing your technical expertise to find effective solutions.

Communication:

Maintain regular communication with customers, vendors, and other departments to ensure seamless collaboration and issue resolution.

Monitoring and Escalation:

Monitor and document escalation processes to address issues promptly, ensuring that all stakeholders are informed and up-to-date.

Email and Voice Support:

Provide technical support through voice and email channels, delivering exceptional customer service and support.

Required Skills

1. At least 1 year of experience in a similar role.

2. Experience in Desktop support, application support.

3. Familiarity with ITSM ticketing tools.

4. Working knowledge of the ITIL framework.

What Our Partner Offers

Competitive salary and cafeteria.

Health insurance.



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