French Technical Support Specialist

1 month ago


Debrecen, Hajdú-Bihar, Hungary JobScanner Full time
Job Title: French Technical Support Analyst

As a key member of our team, you will provide exceptional support to our customers in French, leveraging your technical expertise to resolve complex issues and ensure a seamless experience.

Responsibilities:

  • Provide timely and effective support to customers via phone, chat, and email in French.
  • Assist customers with product information, order processing, and complaint resolution.
  • Troubleshoot and diagnose technical issues, including WLAN and Bluetooth problems.
  • Escalate unresolved issues to internal teams as needed.
  • Communicate complex technical information to customers in a clear and concise manner.
  • Maintain compliance with data privacy and security policies.
  • Collaborate with team members and other departments to achieve common goals.
  • Fluency in French (C1 level) and English (B2 level) is required.
  • High school diploma (college preferred) and experience in BPO, customer service, or technical support are essential.
  • Proficiency in Microsoft Office and knowledge of WLAN, Bluetooth, and hardware/software troubleshooting are necessary.
  • Affinity for electronics and technology, as well as excellent problem-solving skills, are highly valued.
  • Organized, detail-oriented, and collaborative individuals are encouraged to apply.

What We Offer:

  • Competitive salary
  • Cafeteria
  • Team activities
  • Paid training
  • Modern office environment


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