Senior Back Office Specialist

2 weeks ago

Budapest, Budapest, Hungary Thermo Fisher Scientific Full time
Job Description

As a Senior Back Office Specialist at Thermo Fisher Scientific, you will play a critical role in supporting our clients throughout the lifecycle, including administration, order management, quotations, and master data. This position requires exceptional customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide outstanding customer support, promptly and accurately responding to internal and external customer requests.
  • Deal with sophisticated customer requirements, handle issues, and process and follow up on all relevant requests within the division's guidelines.
  • Become proficient in Customer Relationship Management systems.
  • Enforce company policies, operational regulations, and departmental training guidelines.
  • Deliver on promise on daily/weekly/monthly key performance indicator metrics. Engage in efficiency and productivity initiatives.
  • Play a key role on assignments/projects as required by business expectations.
  • Consistently apply and meet the process expectations and demonstrate attention to operational details and leverage required computer systems to maintain high-level data accuracy and quality.
Requirements
  • A minimum of 2-3 years' customer service experience in an SSC/multinational/office environment.
  • Experience with ERP systems preferred but not crucial.
  • Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not crucial, candidates with proven experience knowledge will also be considered.
Benefits
  • Competitive salary and Cafeteria benefits (SZÉP-card allowance)
  • All You Can Move Sport Pass at a discounted price
  • Comprehensive Medicover health insurance package & health screenings
  • Life, accident & critical illness insurance
  • Monthly pension fund contribution after 6 months of employment
  • Annual performance-based bonus
  • Flexible working arrangements
  • Professional development through soft and hard skill training and continuous learning opportunities
  • Complimentary language courses after 3 months of employment
  • Modern office environment with standing desks and ergonomic chairs, approximately 10 minutes from the city center
  • Access to discounted dental care services
  • Relaxation areas with massage chairs
  • Complimentary parking in the office building
  • Multilingual work environment with native colleagues
  • Vibrant, collaborative culture with a diverse, multicultural community and innovative technology
  • Exciting team and company events, including Social Responsibility and After-Hours activities
About Us

Thermo Fisher Scientific is a leading company that enables our customers to make the world healthier, cleaner, and safer. We share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, take on sophisticated scientific challenges, drive technological innovation, and support patients in need.

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