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Italian Technical Support Specialist

2 months ago

Debrecen, Hajdú-Bihar, Hungary JobScanner Full time

Job Summary

JobScanner is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will provide frontline support in ITALIAN via various communication channels. You will also need ENGLISH knowledge to effectively communicate with customers and internal teams.

Key Responsibilities

  • Take ownership of customer issues and see them through to resolution
  • Provide solutions for hardware/software problems
  • Troubleshoot and diagnose technical issues, such as WLAN and Bluetooth
  • Escalate unresolved issues to internal teams as needed
  • Communicate effectively with customers and adjust to their technical level
  • Ensure timely and quality resolution of customer interactions
  • Maintain compliance with data privacy and security policies
  • Collaborate positively with team members and other departments

Requirements

  • C1 level or fluent Italian and at least B2 level English knowledge
  • High school diploma (College preferred)
  • Experience in BPO, customer service, or technical support
  • Proficiency in Microsoft Office
  • Knowledge of WLAN, Bluetooth, and hardware/software troubleshooting
  • Affinity for electronics and technology
  • Customer-focused with excellent problem-solving skills
  • Organized, detail-oriented, and collaborative

What We Offer

  • Competitive salary
  • Cafeteria
  • Team activities
  • Paid training
  • Modern office environment