Senior Process Analyst

3 days ago


Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

About This Opportunity

Thermo Fisher Scientific Inc. is seeking a highly skilled Senior Process Analyst - Global Business Solutions to join our Customer Care team in Hungary. As a key member of our Global Business Solutions team, you will be responsible for crafting and implementing world-class customer care processes that improve our efficiency levels and streamline operations.

Key Responsibilities:

  • Develop and maintain the end-to-end process taxonomy for Customer Care.
  • Collaborate with workstream leaders to drive balanced end-to-end process improvements globally.
  • Assess and articulate business requirements, analyze design options, and identify process simplification and standardization opportunities.
  • Participate in the Productivity Governance Program, including weekly workstream meetings.
  • Support global deployment and adoption of a standard end-to-end process.

Minimum Requirements:

  • 5+ years of work experience with 3+ years of manager level experience in a shared services environment or consulting capacity.
  • Prior experience within the Customer Care area.
  • Previous Process Governance and/or Process Excellence experience.


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