Global Process Senior Analyst – Customer Care Specialist
2 weeks ago
Develop and maintain a taxonomy for Customer Care processes to drive efficiency and streamline operations.
Collaborate with leaders across Shared Service Centers and the business to improve end-to-end processes.
Assess and analyze business requirements to identify process simplification opportunities.
Participate in the Productivity Governance Program to drive automation and standardization.
Requirements- 5+ years of work experience, 3+ years of manager level experience in a shared services environment or consulting
- Prior experience in Customer Care, Process Governance, and/or Process Excellence
- Proven ability to interact with multiple levels of leadership and influence peers and senior management
- Self-directed, dynamic, and customer-centric change-agent who thrives in a challenging environment
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