Global Process Senior Analyst – Customer Care Specialist

2 weeks ago


Budapest, Budapest, Hungary Thermo Fisher Scientific Full time
Key Responsibilities

Develop and maintain a taxonomy for Customer Care processes to drive efficiency and streamline operations.

Collaborate with leaders across Shared Service Centers and the business to improve end-to-end processes.

Assess and analyze business requirements to identify process simplification opportunities.

Participate in the Productivity Governance Program to drive automation and standardization.

Requirements
  • 5+ years of work experience, 3+ years of manager level experience in a shared services environment or consulting
  • Prior experience in Customer Care, Process Governance, and/or Process Excellence
  • Proven ability to interact with multiple levels of leadership and influence peers and senior management
  • Self-directed, dynamic, and customer-centric change-agent who thrives in a challenging environment


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