Global Process Improvement Specialist

1 week ago


Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

Role Overview

The role of a GBS Global Process Senior Analyst - Customer Care is a vital part of Thermo Fisher Scientific Inc.'s efforts to enhance customer care processes. This position is integral to crafting and implementing world-class processes that improve operational efficiency and streamline operations.

Key Responsibilities:

  • Develop and maintain an end-to-end process taxonomy for Customer Care.
  • Collaborate with workstream leaders to drive balanced process improvements that align with business strategy.
  • Assess business requirements, analyze design options, and identify process simplification and standardization opportunities.
  • Participate in the Productivity Governance Program, including weekly workstream meetings.
  • Support global deployment and adoption of standard processes within and across Shared Service Centers.
  • Collaborate with Shared Services Operations teams to ensure resources receive accurate training.
  • Develop metrics and service level agreements for the Customer Care department.
  • Contribute to the CC enabling technology roadmap and solutions.
  • Lead ongoing policy governance and compliance.


  • Budapest, Budapest, Hungary UNICEF Global Shared Services Centre Full time

    Job Title: Business Support SpecialistAs an advocate for every child, you will receive a competitive tax-free salary, hybrid work opportunities, and a chance to work for a good cause.Key Responsibilities:Provide technical and business application support to UNICEF staffCollaborate with Business and Technical SMEs to inform improvements to business...


  • Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    About This OpportunityThermo Fisher Scientific Inc. is seeking a highly skilled Senior Process Analyst - Global Business Solutions to join our Customer Care team in Hungary. As a key member of our Global Business Solutions team, you will be responsible for crafting and implementing world-class customer care processes that improve our efficiency levels and...


  • Budapest, Budapest, Hungary UNICEF Global Shared Services Centre Full time

    Job SummaryWe are seeking a highly skilled Business Support Specialist to join our team at the UNICEF Global Shared Services Centre. As a Business Support Specialist, you will be responsible for providing technical and business application support to UNICEF staff at all levels, through various channels, conducting thorough investigation, problem analysis and...


  • Budapest, Budapest, Hungary Getronics Global Service Centre Zrt. Full time

    About the Role: We are seeking a skilled and customer-focused IT Support Specialist to join our Global Services team at Getronics. As a key member of our team, you will provide exceptional first-line technical support to our customers, ensuring their IT needs are met and exceeded.Job Purpose: The primary goal of this role is to offer high-quality IT support...

  • Global Process Lead

    2 weeks ago


    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a skilled Global Process Lead - Customer Care to develop and implement world-class customer care processes that improve our efficiency levels and streamline operations.Key Responsibilities:Manage the development and maintenance of the end-to-end process taxonomy for Customer Care.Collaborate with workstream leaders across the GBS...


  • Budapest, Budapest, Hungary Miratech Full time

    Job Overview:Miratech is a leading global IT services company that seeks a highly skilled Junior Travel Specialist to join its team. This role is perfect for individuals who are passionate about delivering exceptional travel experiences and have a keen eye for detail.About the Role:We are looking for a talented individual to handle all aspects of travel...


  • Budapest, Budapest, Hungary MOL Nyrt. Full time

    We are seeking a highly skilled Lead Project Improvement Specialist to join our team at MOL Nyrt. The ideal candidate will have a strong background in project management and system development, with a focus on capital projects.The salary for this position is approximately 800,000 HUF per month, plus a 10% performance bonus.About the JobThis role involves...


  • Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Customer Care Process Governance RoleThermo Fisher Scientific Inc. is seeking an experienced process governance specialist to join our Global Business Services (GBS) team in Hungary. As a Senior Customer Care Process Analyst, you will play a vital role in crafting and implementing world-class customer care processes that improve our efficiency levels and...


  • Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Job Title: GBS Global Process Senior Analyst - Customer CareThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.Job Summary:We are seeking a highly skilled Global Process Senior Analyst - Customer Care to...


  • Budapest, Budapest, Hungary AEGON CEE B.V., Magyarországi Fióktelep Full time

    Job Description: Financial Reporting Specialist for Aegon Global Business Solutions CenterAt Aegon Global Business Solutions Center, we are seeking a highly skilled Financial Reporting Specialist to join our team in Budapest, Hungary. As a key member of our finance team, you will play a critical role in ensuring the accuracy and timeliness of financial...


  • Budapest, Budapest, Hungary TK Elevator Solution Center Europe Kft. Full time

    Job OverviewWe are looking for a highly skilled P2P Process Specialist to join our team at TK Elevator Solution Center Europe Kft. in Budapest, Hungary. As a key member of our Solution Center Europe (SCE), you will play a crucial role in shaping our Procure to Pay (P2P) process from scratch. This is an exciting opportunity to build a new structure and take...

  • Global Process Lead

    3 weeks ago


    Budapest, Budapest, Hungary Thermo Fisher Scientific Full time

    Key Responsibilities:Develop and maintain a comprehensive taxonomy of customer care processes to drive efficiency and streamline operations.Collaborate with workstream leaders to identify and implement process improvements that align with business strategy.Assess business requirements and analyze design options to simplify and standardize processes, enabling...


  • Budapest, Budapest, Hungary Randstad Hungary Kft. Full time

    Job DescriptionWe are seeking a highly motivated and enthusiastic colleague to join our partner's global team as a Global Payroll Support Specialist.About the CompanyRandstad Hungary Kft. has significant experience in the field of payroll, providing reliable and high-quality service to clients worldwide.Job SummaryIn this role, you will support communication...


  • Budapest, Budapest, Hungary Bosch Group Full time

    Job OverviewWe are seeking an experienced Controlling Process Specialist to join our team at the Bosch Group. As a key member of our ERP team, you will be responsible for analyzing, designing, and implementing Controlling processes and solutions that align with Marketing and Sales topics.Responsibilities:Analyze and optimize CO processes and integrative...


  • Budapest, Budapest, Hungary Huawei Technologies Hungary Kft. Full time

    Contract Fulfillment SpecialistHuawei Technologies Hungary Kft. is expanding its operations, and we're seeking a skilled Contract Fulfillment Specialist to join our team in Budapest. As a key member of our Shared Service team, you will play a crucial role in supporting contract purchase order registration, contract change, contract billing, and cash...

  • Education Specialist

    3 weeks ago


    Budapest, Budapest, Hungary UNICEF Full time

    UNICEF Career Opportunity: Education Specialist - Global Refugee Response CoordinatorAre you passionate about education and making a difference in the lives of children? UNICEF is seeking a highly skilled Education Specialist - Global Refugee Response Coordinator to join our team. This is a unique opportunity to work with a leading international organization...


  • Budapest, Budapest, Hungary Get Work Trend Kft. Full time

    Job SummaryWe are seeking a highly skilled Global IT Support Specialist to join our team at Get Work Trend Kft. in Budapest, Hungary.The successful candidate will provide exceptional support for our applications, addressing customer issues via phone, chat, and email, while meeting and surpassing service level goals using support tools like email, chat,...


  • Budapest, Budapest, Hungary KPMG Global Services Hungary Kft. Full time

    Job Title: Financial Accounting SpecialistJob Summary:We are seeking an experienced Financial Accounting Specialist to join our team at KPMG Global Services Hungary Kft. The successful candidate will be responsible for managing the monthly closing process, ensuring accuracy and completeness of financial statements, and providing financial analysis and...


  • Budapest, Budapest, Hungary Zyntern Kft. Full time

    We are seeking a highly skilled International Tax Specialist for Global Mobility Services to join our team at Zyntern Kft. in Budapest, Hungary.Company OverviewZyntern Kft. is a leading provider of Global Mobility Services, helping individuals and organizations navigate the complexities of international taxation and relocation. Our team is dedicated to...


  • Budapest, Budapest, Hungary Randstad Hungary Kft. Full time

    Job Title: Global Mobility Specialist - German SpeakingAbout the Role:We are seeking a highly skilled Global Mobility Specialist to join our team at Randstad Hungary Kft. in Augsburg, Germany.Key Responsibilities:As a Global Mobility Specialist, you will be responsible for supporting the International Assignments Department with administrative activities...