Business Operations Expert

4 days ago


Budapest, Budapest, Hungary MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság Full time
Purpose of the Position

The Business Support Senior Expert will be responsible for executing group-level shopper-based in-store and commercial strategies, integrating all activities happening in stores within the non-fuel portfolio. This role will focus on delivering profitable revenue and share growth, as well as delivering competitive advantage to customers by standardizing operational standards and redesigning the operative model of service stations.

Main Responsibilities
  • Standardize back office, sales support, operational support, and customer contact center operations within Retail/Consumer Services.
  • Optimize OPEX and standardize across the group.
  • Create a standardized local headquarter structure across countries and define key stakeholder networks with main driving principles.
  • Redesign the entire partner commission model and motivation schemes in all countries across the group.
  • Review, map, and redesign the entire Host work uniform strategy and processes globally, including rental models or acquisition initiatives.
  • Implement productivity excellence improvement measures to achieve 10+ million USD OPEX savings annually, including all operational expenses.
  • Design new, automated back office and sales support processes for higher efficiency and productivity increase.
  • Be responsible for S&O-related audit findings and Area Book updates.
  • Implement a group and locally aligned service station competition scheme that measures operational performance of all sites, collaborating closely with the digital team.
  • Represent back office/sales support teams across countries in all group-related initiatives and projects.
Requirements
  • University degree in Economics or Business Administration.
  • Minimum 3 years of leadership experience in a multinational and virtual environment, 5 years in Retail sales/operations business.
  • Fluent business English.
  • Any other CEE language competency is an advantage.
  • Driving license, willingness to travel.
  • MS Office, dashboard applications.


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