Lead Operation Expert Loyalty

2 weeks ago

Budapest, Budapest, Hungary MOL Nyrt. Full time

IT Operations Expert at MOL Group Digital Factory

Position Overview:

Join MOL Group's Digital Factory as we transform from a traditional fuel retailer to a digitally driven consumer goods retailer and integrated, complex mobility services provider. Be a part of a team that drives the business forward with advanced data analytics, and a cutting-edge loyalty rewards program – MOL MOVE, leveraging the Salesforce platform.

We are seeking an IT Operations Expert to manage and oversee the daily operations of our main IT services (Loyalty and Data Lake). This role ensures systems and services are reliable, secure, and efficient, supporting our business objectives.

Key Responsibilities:

Leadership & Coordination: Act as the single point of contact for all IT operations within Digital Factory, providing team leadership, direction, and oversight.System Operations: Ensure the proper and effective operation of systems, maintaining high performance and reliability.Issue Resolution: Assist technical staff in resolving issues, ensuring objectives are met, and managing IT issues related to Digital Factory's services.Performance Assessment: Assess system performance, recommend improvements, and manage IT operation knowledge and daily practices.Stakeholder Guidance: Provide guidance to stakeholders, contribute to designing Ops-wide processes, and prepare/review operation metrics and KPI scorecards.Continuous Improvement: Analyze and initiate continuous improvement projects to ensure efficiency.Strategic Contribution: Assist senior management in setting goals that promote company growth and profitability.SLA Management: Ensure SLAs are met through internal and external resources, managing and controlling daily activities.

Education, Skills, and Experience:

Education: BSc/BA in Computer Science, IT, or relevant field. ITIL Foundation certificate is required. TOGAF and/or SAFe certification is a plus.Experience:
Minimum 2 years of experience in a similar positionExperience with CI/CDMinimum 2 years of experience in an agile environment across multiple projectsProfessional Competencies:
Agile DevOps strategies, processes, and toolingModern ITSM knowledgeRetail domain knowledge is advantageousSkills:
Proven experience as IT Operations ManagerExperience with system installation, configuration, and analysisTeam management experience (local, near-, and offshore)Business fluency in English (written and verbal)Knowledge of Azure services, operation, and technologiesUp-to-date with evergreen IT technologies and architectures (certification is a plus)Proven experience in agile & DevOps approaches, processes, and toolsStrong leadership and organizational skillsProblem-solving aptitudeSAFe methodology knowledge is a plusExceptional verbal and written communication skillsAbility to critically evaluate information from multiple sourcesLanguages: Fluency in English and one Central Eastern European language.IT Skills: ITIL certification (preferably ITIL4), IT Operation expertise, understanding of CI/CD and DevOps.Other: Strong attention to detail, proactive mindset, positive attitude, strong sense of ownership and team mentality, openness to different cultures across CEE, passion for skill growth and tackling challenging problems.

Join Us:

Be a part of a proactive, product-minded Digital Engineering Team that values curiosity, strong communication, and end-to-end product feature ownership. If you are a creative and analytical thinker with a passion for IT operations and continuous improvement, we invite you to apply and contribute to the exciting transformation journey at MOL Group Digital Factory.

Apply Now:

To apply, please send your resume and cover letter to [email address] with the subject line "IT Operations Expert Application."

MOL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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