German Speaking IT Support Specialist

6 days ago


Budapest, Budapest, Hungary Fox HR Consulting Kft. Full time
Job Title: German Speaking Service Desk Agent

We are seeking a highly motivated and customer-focused German speaking Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and guidance on IT-related issues.

Key Responsibilities:
  • Provide comprehensive guidance and information on IT-related issues to clients via email, chat, and telephone.
  • Ensure all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets.
  • Manage and prioritize tickets in an orderly manner.
  • Have a proactive approach to service improvement.
  • Provide quality information and delegate problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams.
Requirements:
  • Confident communication in German.
  • 0.5 year of experience in Customer Service or IT helpdesk-related role.
  • Upper-intermediate English language skills.
  • Excellent soft skills and a customer-focused mindset.
  • Being interested in IT and technical gadgets and simply enjoying surfing the Internet.
  • Looking for an international working environment.

We offer a competitive salary and benefits package, including private healthcare and training budget. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.



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