Spa Operations Manager
3 weeks ago
The Corinthia Budapest is seeking a highly motivated and ambitious individual to join our team as a Spa Manager. This is a unique opportunity to embark on a career in hospitality and provide outstanding quality Spa service to our customers.
Key Responsibilities:- Establish and maintain excellent guest relations, introducing upselling opportunities and coordinating continuous improvement.
- Schedule, organize, and supervise the Spa Team to ensure seamless operations.
- Participate in recruitment, deliver training programs, and develop the Spa Team to enhance their skills and knowledge.
- Compile the annual payroll and headcount budget, and forecast to ensure accurate financial planning.
- Create and revise the SPA House Rules annually to ensure compliance with hotel standards.
- Analyze guest satisfaction results, make statistics, and implement improvements to enhance the overall guest experience.
- Coordinate the purchasing of products and materials for the SPA to ensure quality and efficiency.
- Participate in fixed assets and consumables stock takes to maintain accurate inventory levels.
- Develop and launch SPA packages to increase revenue and attract new customers.
- Collaborate with the Sales and Marketing Director to prepare a marketing plan, make suggestions, and execute strategies to promote the SPA.
- Implement new membership packages, create contracts, and organize events for SPA members.
- Generate daily reports on SPA guest numbers, treatment revenue, and other key performance indicators.
- Minimum 3 years of experience in Spa Management and Operations.
- Spa-related certification in treatments is highly desirable.
- Service-oriented attitude, creativity, and excellent communication skills.
- Fluency in Hungarian and English, both written and spoken.
- Ability to manage and coordinate a team effectively.
- Competitive salary and benefits package.
- Meals in the staff cafeteria on duty.
- Private healthcare insurance.
- Discounted parking rates.
- Discounts within Corinthia hotels.
- Employment loyalty and recognition awards.
- Social events and team-building activities.
- Learning and development opportunities.
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