German Speaking Service Desk Agent

3 weeks ago


Budapest, Budapest, Hungary Get Work Trend Kft. Full time
Job Title: German Speaking Service Desk Agent

We are seeking a highly skilled German speaking Service Desk Agent to join our team at Get Work Trend Kft. in Budapest. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.

Responsibilities:
  • Addressing clients' IT problems and managing end-user inquiries through various channels
  • Maintaining accurate records and administrative tasks, including call logging in the ticketing system
  • Escalating issues beyond your scope to the appropriate teams
  • Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions
Requirements:
  • High School degree
  • Native German language skills
  • Upper-intermediate English skills
  • Flexible and dynamic personality
  • Customer-centricity mindset and problem-solving skills
  • Experience in any customer service field is an advantage
What We Offer:
  • Competitive salary
  • Cafeteria
  • Sign-up bonus
  • Medicover health and Generali life insurance
  • Work commute supplement
  • Monthly public transportation (BKV) pass price
  • Office parking space
  • Safety glasses reimbursement
  • Language course reimbursement
  • Childbirth supplement
  • Baby pack in case of childbirth
  • Bring your kids to work
  • Voluntary pension and health fund membership fee contribution
  • Széchenyi Recreation Card
  • Fitness discount

We are a youthful and dynamic working environment, and we offer a range of benefits to support your career and well-being. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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