German Speaking Service Desk Agent
3 weeks ago
We are seeking a highly skilled German speaking Service Desk Agent to join our team at Get Work Trend Kft. in Budapest. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.
Responsibilities:- Addressing clients' IT problems and managing end-user inquiries through various channels
- Maintaining accurate records and administrative tasks, including call logging in the ticketing system
- Escalating issues beyond your scope to the appropriate teams
- Ensuring clients are well-informed and taking ownership of ongoing cases with follow-up actions
- High School degree
- Native German language skills
- Upper-intermediate English skills
- Flexible and dynamic personality
- Customer-centricity mindset and problem-solving skills
- Experience in any customer service field is an advantage
- Competitive salary
- Cafeteria
- Sign-up bonus
- Medicover health and Generali life insurance
- Work commute supplement
- Monthly public transportation (BKV) pass price
- Office parking space
- Safety glasses reimbursement
- Language course reimbursement
- Childbirth supplement
- Baby pack in case of childbirth
- Bring your kids to work
- Voluntary pension and health fund membership fee contribution
- Széchenyi Recreation Card
- Fitness discount
We are a youthful and dynamic working environment, and we offer a range of benefits to support your career and well-being. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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German Speaking Service Desk Agent
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Budapest, Budapest, Hungary Get Work Trend Kft. Full timeJob Title: German Speaking Service Desk AgentWe are seeking a highly skilled German speaking Service Desk Agent to join our team at Get Work Trend Kft. in Budapest. As a Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.Responsibilities:Addressing...
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