Digital Mobility Operations Specialist

3 weeks ago


Budapest, Budapest, Hungary MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság Full time
Job Title: Digital Mobility Operations Specialist

Overview


MOL Group's Digital Factory is a key player in transforming our Consumer Services business from traditional fuel retail to a digitally-driven consumer goods and integrated mobility services provider.


As a Digital Mobility Operations Specialist, you will ensure the seamless operation and support of our IT services, including Loyalty and Datalake, working within an agile DevOps environment. Key responsibilities include:


• Supporting junior and senior IT Operations Experts, focusing on 2-3 country domains;
• Troubleshooting and resolving technical issues, managing incident tickets, and ensuring timely resolution according to ITSM standards;
• Collaborating with stakeholders to provide real-time updates on service issues and resolutions;
• Monitoring and maintaining SLAs, escalating issues to senior experts and product owners when necessary;
• Documenting IT operations processes and updating knowledge base practices;
• Participating in IT service design, continuous improvement initiatives, and vendor/license management.


Qualifications:


• BSc/BA in Computer Science, IT, or relevant field;
• Minimum of 3 years' experience in IT service management or IT operations;
• ITIL Foundation certificate required; TOGAF or SAFe certification is a plus;
• Experience with Agile DevOps, modern ITSM strategies, CI/CD pipelines, and team management;


Skills and Competencies:


• Proactive mindset with strong attention to detail and ownership;
• Strong communication and problem-solving skills;
• Ability to handle multiple requests and prioritize tasks effectively;
• Experience working with diverse cultures and teams.


Why Join Us?


You'll be part of a dynamic, product-focused engineering team that values curiosity, data-driven decision-making, and strong relationships with non-technical stakeholders. This is a great opportunity for someone passionate about growing their skills, tackling challenges, and contributing to the future of digital mobility services.


Estimated Salary: $80,000 - $110,000 per annum, depending on experience and qualifications.



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