Operation Manager

2 days ago

Debrecen, Hajdú-Bihar, Hungary TCIS Full time 1,200,000 - 3,600,000 per year

Become Our Next Operations Manager

The Operations Manager is responsible for leading, developing, and managing a group of Managers to ensure the successful delivery of services across multiple customer accounts. This role plays a critical part in aligning service strategy with business objectives, ensuring consistent operational performance, driving improvements, and maintaining high standards of customer satisfaction.

Responsibilities:

  • Provide leadership and support to the team, ensuring they meet service expectations;
  • Drive excellence in service delivery, aligning with KPIs, SLAs, and contractual obligations;
  • Support service scoping, onboarding, performance reviews, and customer engagement;
  • Act as escalation point for service issues, ensuring quick resolution;
  • Collaborate with cross-functional teams to optimize service delivery;
  • Monitor service metrics and lead performance improvement initiatives;
  • Develop and standardize processes, reporting tools, and best practices;
  • Ensure consistency in service documentation, SOPs, and knowledge management;
  • Lead by example to promote a culture of customer centricity and continuous improvement;
  • Build strong customer relationships, ensuring alignment with customer goals.
Requirements
  • Bachelor's degree in Business, Operations, or related field (or equivalent work experience);
  • 5+ years of experience in service delivery, customer operations, or BPO;
  • 3+ years in a leadership or people management role;
  • Excellent communication skills in English;
  • Excellent Knowledge of Microsoft Office products;
  • Previous experience with a CRM tool (e.g. Salesforce, Zendesk, AWS, Microsoft Dynamics…);
  • Sharp eye for detail and a commitment to quality;
  • Excellence in organizing, time-management, and problem-solving.
Benefits
  • Competitive salary;
  • Cafeteria;
  • Paid training;
  • Team building and free time activities;
  • Modern office environment.

  • Operation Manager

    2 days ago

    Debrecen, Hajdú-Bihar, Hungary DP World Full time €40,000 - €60,000 per year

    Are you a hands-on leader who thrives in a fast-paced logistics environment?Do you enjoy optimizing warehouse operations, ensuring seamless material flow, and leading high-performing teams?Would you like to be part of a global organization driving the future of supply chain solutions?If so — apply now for the role ofOperation Manager at DP World in...

  • R&D Operations Project Manager

    2 days ago

    Debrecen, Hajdú-Bihar, Hungary Emerson Full time €60,000 - €120,000 per year

    Job DescriptionEmerson T&M Product R&D is seeking a Project Manager who can handle a variety of tasks, including project management, system configuration, and programming. You will collaborate with the R&D organization and IT counterparts to maintain and configure tools essential to support our company's leadership teams, key initiatives, and perform...

  • Business Operation Manager

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary Deutsche Telekom IT Solutions HU Full time 900,000 - 1,200,000 per year

    Company DescriptionThe largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation...

  • R&D Operations Project Manager

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary Emerson Full time €40,000 - €80,000 per year

    DescriptionEmerson T&M Product R&D is seeking a Project Manager who can handle a variety of tasks, including project management, system configuration, and programming. You will collaborate with the R&D organization and IT counterparts to maintain and configure tools essential to support our company's leadership teams, key initiatives, and perform analytics...

  • Cloud Operations Engineer

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary delaware Hungary Full time €40,000 - €80,000 per year

    At Delaware, we deliver cloud-based solutions that empower our clients and make our operations agile, secure, and innovative. As aMedior Cloud Operations Engineer, you will ensure the smooth, secure, and continuously improving operation of Delaware's global network and cloud infrastructure. Your work will enhance the end-user experience for consultants...

  • Logistics Planning Manager

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary EVE Power Hungary Kft Full time 2,500,000 - 7,500,000 per year

    Elvárt képességekSTRATÉGIAI TERVEZÉSSAPPROJEKT LOGISZTIKABevezetőLogistics Planning Manager We are looking for an experienced Logistics Planning Manager to lead our logistics setup and process planning from inbound transportation to warehouse operations. This is a key leadership position in our fast-growing organization, ensuring smooth logistics...

  • Senior Service Operations Engineer

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary BT Group Full time 1,200,000 - 2,400,000 per year

    Senior Service Operations EngineerJob Req ID: 53415Posting Date: 19 Nov 2025Function: ServiceUnit: BusinessLocation:Debrecen, HungarySalary: competitiveShift WorkThe service is running 7/24 so the role requires flexibility to work in different scheduled shifts to ensure coverage across different time zones.Please note that this role requires colleagues to...

  • Plant production manager

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary Josem Full time 900,000 - 1,200,000 per year

    Company DescriptionJosem Group is a leading high-tech enterprise specializing in R&D, product manufacturing, and sales services, dedicated to providing intelligent desiccant dehumidification system solutions. With a team that boasts twenty years of experience in the dehumidification industry, Josem has a solid reputation for high-quality products and...

  • Senior Service Operations Engineer

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary BT Group Full time 3,500,000 - 6,000,000 per year

    Shift Work The service is running 7/24 so the role requires flexibility to work in different scheduled shifts to ensure coverage across different time zones.Please note that this role requires colleagues to work in shifts and is based in Debrecen (with hybrid working element to it 3 days from the office and two days from home). Why BT? We've always been an...

  • Payroll & Labour Administration Manager

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary Debrecen Asset Management - DV Zrt. Full time 40,000 - 80,000 per year

    The Debrecen Asset Management Corporation (Debreceni Vagyonkezelő Zrt.), fully owned by the Municipality, coordinates and oversees nine subsidiary companies within an integrated holding structure. With nearly 1,600 employees, our member companies play a pivotal role in providing essential urban services — including water and district heating supply,...