Fulfillment Coordinator

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at 2Bn dollars and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office to establish key Engineering and Business teams in the region. With a dynamically-growing team of 100+ dedicated people, we're building a company so diverse that we can tackle any challenge.

Our Global Customer Fulfillment team makes sure that our products can be enjoyed by thousands of people around the world. If you have a passion for operations, data, problem-solving, and working in a fast-paced environment, we want you to join us as our Fulfillment Coordinator. Your role will be to further develop our distribution ensuring a positive customer order Fulfillment process.

In this role you are expected to run daily operations while being detail oriented. You engage in planning & continuous improvement activities. You will have ownership of your own domain within the customer fulfillment process and you will stay cool and professional in escalated situations.

The Job:

• Manage the daily operations together with other team members
• Monitor performance, communicate with internal customers and resolve any issues
• Follow established fulfillment processes internally and externally
• Own your own domain within the customer fulfillment team task overview 
• Manage and create system records for inbound and outbound product flow, engage in planning activities
• Manage inventory management, cycle counting, and inventory accuracy efforts
• Follow up on customer complaints and RMA's
• Support our customer teams to provide best-in-class service
• Monitor and manage global and regional transportation activities
• Create, defend, develop and implement your own strategic initiatives for continuous improvement
• Collect data for strategic decision-making & business case/projects
• Working with internal and external stakeholders in order to drive improvements

You:

• Have a passion for operations, warehousing or transportation
• Understand freight shipping and logistics
• Have 2-3 years of relevant work experience
• Have an ability to work with cross-functional teams to get results
• Can create a positive customer experience while maintaining efficiency
• Are driven to take an extra step to ensure customer satisfaction
• Are proficient in spreadsheet and database usage
• Are comfortable multitasking and managing competing priorities
• Have strong organizational skills and an eye for detail
• Communicate on a professional level in English

Bonus Skills:

• Passion for 3D printing and emerging technologies
• Experience in rapidly growing startup environments
• Experience in working with or for a third-party logistics provider
• Familiarity with enterprise resource planning systems
• Familiarity with Google Suite

We Offer:

• Catered lunch at the office 3 days per week
• Private health insurance with Medicare (Blue package + hospital coverage)
• A monthly or quarterly public transportation pass for Budapest
• Free beverages and snacks at the office
• All You Can Move sports pass with 7000 HUF monthly allowance
• Free 3D prints
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Hybrid working environment

We build amazing things. Come join us

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.