Operational Readiness Manager

6 days ago

Budapest, Budapest, Hungary Tungsten Automation Full time €40,000 - €80,000 per year
  • Helps to maintain seamless communication and quote to cash process flows between Order Fulfillment (OF) and other departments such as IT, TS, Sales, Sales Support, Renewals, Products etc.

  • Project coordinator for Order Fulfillment, working closely with the OF management team

  • Managing projects such as task automation, coordination of support tickets with IT etc.

  • Provides regular, structured updates to OF Management on project status, operational issues, risks and opportunities that may impact OF processes.
  • Prepares reports, presentations and dashboards to keep OF management informed and enable data-drive decision-making

  • Acts as trusted-advisor to the OF management team to proactively identify potential challenges and proposing solutions

  • Supports Order Fulfillment internal users to review Order & Fulfillment Plans

  • Reviews the impact of operational impact on new or changing product introductions and helps to identify risks, required documentation (updates) and communication/training required for the teams in coordination with OF management
  • Reviews that new products do not break existing workflows, fulfillment or billing requirements
  • Designs and executes operational testing plans
  • Runs operational UATs (User Acceptance Tests) including but not exclusive to product launch UAT
  • Ensures OF cross-functional readiness for systems, training, SOPs
  • Creates or updates SOPs and training materials for operational teams
  • Focused entirely on "Is the org ready?"
  • Validates that people, processes, and systems are aligned before/during/after a product launch
  • Collaborates with product managers to influence design decisions that affect Operations
  • Owns post-launch monitoring for operational issues or process gaps

Required Skills

  • Excellent organizational, analytical, collaboration, problem-solving and communication skills
  • Comfortable with ambiguity and able to adjust to changing business requirements
  • Ability to adapt to different cultures and communication styles

Required Experience

  • Brings extensive knowledge of order fulfillment, licensing, billing & new product launch/introduction processes

  • Is able to learn quickly company specific processes related to the same

  • Brings extensive experience in project management and product launch processes

  • Has a proven record of cross-functional collaboration and process improvement experience
  • Experience with ERP, CRM and project management systems, ideally familiar with NetSuite and Salesforce
  • Demonstrated ability to plan and execute test plans for process and system changes
  • Experience in managing change, including process updates and system implementation

Other Requirements

  • Willingness and ability to travel internationally as required
  • Working from 11:00am to 7:30pm EMEA time (break included) to ensure seamless communication flows with the various US teams

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