Technical Team Leader
5 days ago
Lead with respect. Grow through teamwork. Succeed together
Great teams don't just happen—they're built through trust, respect, and shared commitment. By leading with integrity, listening actively, and supporting one another, we create a culture where every challenge becomes an opportunity for growth. Let's continue to learn, elevate each other, and move forward—together.
Responsibilities
- Lead and inspire a team of skilled technical professionals, fostering a collaborative and high-performing work environment;
- Provide mentorship and support to team members, encouraging their continuous professional growth and development;
- Enhance the team's expertise through regular device-specific training and coaching sessions;
- Plan, organize, and facilitate team meetings to ensure clear communication and alignment;
- Actively listen to and act on feedback from both the team and customers to drive improvements;
- Monitor and manage team performance, continuously seeking opportunities to optimize productivity and quality.
Requirements
- High school diploma or higher qualification;
- At least 2 years of demonstrated experience in the Technical Support field, including team management responsibilities;
- Proven experience working with ticket logging systems;
- Excellent German and English language knowledge;
- Good knowledge of Microsoft Office products.
Benefits
- Competitive salary and benefits (incl. cafeteria);
- Paid onboarding and continuous learning;
- Supportive, multilingual team environment;
- Career growth opportunities in a rapidly expanding support center;
- Modern office space and tools designed for collaboration and success.
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