Operational Support Specialist

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About The Job
As an Operational Support Specialist at Allianz Technology, you will play a vital role in ensuring the smooth operation of various systems and processes. Your responsibilities will include creating incidents for incorrect processes and tools, actively participating in system and process improvement initiatives, and providing daily support for Outlook, email, and meetings management. This position requires strong communication skills, a customer service mentality, and the ability to manage both internal and external partnerships effectively. It is an ideal role for proactive individuals eager to develop their skills and advance their careers, offering substantial growth opportunities.

What You Do

• Create incidents for incorrect processes/tools, especially in GIAM, ServiceNow, and Fieldglass
• Actively participate in system and process improvement initiatives, handle service-hotline requests and problems.
• Provide daily support for Outlook, email, and meetings management and administrative tasks
• Provide IT support for relevant systems
• Handle administrative and financial tasks, including event organization and invoice approval in SAP
• Support onboarding processes, SPOC regarding onboarding questions for all Nearshoring colleagues
• Control and build internal/external onboarding processes, manage ESR/PO
• Manage internal/external partnerships

What You Bring

• Fluent German and solid English know-how
• Optional: experience with current legitimation systems of Allianz
• Good knowledge regarding legitimation processes
• High motivation, flexibility and resilience
• Strength in interaction with the customer
• Potential to establish a Center of Competence for legitimation processes
• Good communication skills and customer service mentality
• High quality awareness
• High motivation to learn quickly and continuously

About Allianz Technology
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at:

Commitment to Integrity, Fairness & Inclusion
Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

85837 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent