Customer Service Operations Lead

17 hours ago

Debrecen, Hajdú-Bihar, Hungary HSA Full time

Our SSC partner based in Debrecen is looking for an Operations Manager to join their team to ensure that operations teams are adequately supported and resourced, while services are delivered in line with customer needs, contractual requirements and company policies. If this description describes you, please apply with your
CV in English

Tasks

  • Lead, mentor and motivate managers and operations teams.
  • Continuous monitoring and improvement of services to ensure they meet contractual obligations (SLA, KPI).
  • Maintaining constant contact with customers, assessing their needs and implementing service strategies.
  • Resolve operational and customer service issues quickly and efficiently, managing escalations when necessary.
  • Collaborate with different departments (Training, Quality Assurance, IT, HR) to optimise processes.
  • Continuously monitor performance indicators, prepare reports and develop improvement proposals.
  • Keep service documentation, SOPs, and knowledge base up to date and consistent.
  • Foster a customer-focused, results-driven, and adaptive work culture.

Must have

  • Diploma in Business, Operations, or related field (or equivalent experience)
  • At least 5 years of relevant experience in customer relations, operations or BPO
  • Minimum 3 years of management experience
  • Excellent command of English (oral and written)
  • Strong Microsoft Office skills and CRM experience (e.g. Salesforce, Zendesk)
  • Outstanding problem solving, organisational and time management skills
  • Experience in leading and motivating teams Strong customer centric approach and strategic thinking

What our partner offers

  • A dynamic and challenging leadership role
  • A stable company within a growing industry
  • Professional development and career development opportunities
  • Modern working environment

  • Customer Service Representative

    4 days ago

    Debrecen, Hajdú-Bihar, Hungary Emerson Full time

    DescriptionThe Customer Service Representative will be part of our Shared Services Centers across the globe, providing services & support to our customers. Representatives will be responsible for processing customer orders and product returns, quotations, handling outbound customer calls to resolve customer queries/issues, providing order status/follow-up...

  • French Speaking Customer Service Representative

    2 days ago

    Debrecen, Hajdú-Bihar, Hungary Emerson Full time

    The Customer Service Representative will be part of our Shared Services Centers across the globe, providing services & support to our customers. Representatives will be responsible for processing customer orders and product returns, quotations, handling outbound customer calls to resolve customer queries/issues, providing order status/follow-up until...

  • French Speaking Customer Service Representative

    17 hours ago

    Debrecen, Hajdú-Bihar, Hungary Emerson Full time

    DescriptionThe Customer Service Representative will be part of our Shared Services Centers across the globe, providing services & support to our customers. Representatives will be responsible for processing customer orders and product returns, quotations, handling outbound customer calls to resolve customer queries/issues, providing order status/follow-up...

  • Operations / Service Delivery Manager

    1 week ago

    Debrecen, Hajdú-Bihar, Hungary MP Solutions Kft. Full time

    Service Delivery Managert és Operations Managert is keresünk(Tapasztalatodtól függően jelentkezz)Csatlakozz, és vedd kezedbe a szolgáltatások működésétItt két szinten is lehetőséged van belépni és fejlődni:Service Delivery Managerként a fókuszod egy konkrét szolgáltatás működtetése, a csapatod irányítása és az ügyfeleink...

  • Technical Lead

    1 week ago

    Debrecen, Hajdú-Bihar, Hungary ZF Group Full time

    Req ID 83495 | Debrecen, Hungary, ZF Chassis Modules Hungary Kft. About the Team: Join our dynamic growth journey with ZF Foxconn Chassis Modules, a global leader in assembly and logistics services for the automotive industry. With 30 years of excellence and 25 locations worldwide, our 3,500-strong team supports premium and volume car manufacturers...

  • Advanced customs leader

    1 week ago

    Debrecen, Hajdú-Bihar, Hungary CATL Debrecen Full time

    CATL is building its second European production base in Debrecen to serve the European market even more efficiently and to develop its international production network. Let's work together for the future of electromobility in EuropeDate: Nov 23, 2025Job Number: 2425Job TypeJob category: PermanentDescriptionBuild the future of electromobility with us – in...

  • Night Shift Customer Service Representative

    1 week ago

    Debrecen, Hajdú-Bihar, Hungary HSA Full time

    Our partner located inDebrecenis looking for a new colleague for the position ofCustomer Service Representative, who can communicate confidently in English.If you find this opportunity appealing and would be happy to worknight shifts, apply with yourEnglish CVTasksHandling customer service and technical inquiriesProviding information about products and...

  • Global Assignments Team Lead

    2 weeks ago

    Debrecen, Hajdú-Bihar, Hungary JGA Recruitment Group | B Corp™ Full time

    Title:Global Assignments Team LeadLocation:Debrecen, HungaryWork Model:Hybrid – 4 days onsite each weekSalary:16M HUF plus bonus of 1.8M HUFContract:PermanentA leading international company is looking to recruit an experienced Global Assignments Team Lead. This pivotal role involves overseeing the day-to-day operations of a growing mobility team, ensuring...

  • German Speaking Customer Service Specialist

    2 weeks ago

    Debrecen, Hajdú-Bihar, Hungary HSA Full time

    Join our partner in Debrecen as a Technical Support Analyst withGermanlanguage skillsIf you are interested in the position, apply with yourEnglish CVTasksProvide customer support via phone, email, and chat.Assist with product setup, configuration, and troubleshooting.Ensure customer satisfaction by tracking and resolving issues.Collaborate with various...

  • Operator

    1 week ago

    Debrecen, Hajdú-Bihar, Hungary Contemporary Amperex Technology Hungary Kft. Full time

    Build the future of electromobility with us – in DebrecenThe world's leading battery manufacturer, CATL, is opening its second European production base in Debrecen Be part of an innovative, green, and forward-looking industrial revolution, and join us in shaping Europe's sustainable mobilityWhat tasks await you?Ensuring continuous production and monitoring...