Order-to-Cash Manager

4 days ago

Budapest, Budapest, Hungary Bluebird Full time 2,000,000 - 2,500,000 per year

Our client is a global technology company. Due to expansion, they are looking for a new colleague for the position of Global Order-to-Cash Manager to join this team.

Responsibilities

  • Secure service delivery excellence across all O2C processes in scope (Billing, Cash Applications,
  • Collections and Credit Management) across geographies (NAM, EMEA, APAC), continuously monitor
  • KPIs and guarantee SLA/OLA achievement.
  • Lead, coach, and develop a global O2C team of 40 professionals, including Team Leads and Analysts,
  • ensuring capacity planning and succession readiness.
  • Act as business partner to Sales, Activation, Customer Success, and Finance, gathering requirements
  • and aligning service delivery with business objectives.
  • Orchestrate process owners, local organizations, HQ functions, and external providers to
  • harmonize, simplify, and automate O2C processes E2E.
  • Define, monitor, and report KPIs, SLA, and OLA performance, escalating and resolving deviations.
  • Own budget adherence and process compliance with internal policies, work closely with the GPO
  • O2C
  • Oversee transition of new geographies, services, or acquisitions, coordinating knowledge transfer
  • and managing go-lives.
  • Drive change management in collaboration with PMO and communication teams.
  • Accelerate reporting automation, central governance, and analytics for proactive decision-making.
  • Ensure accurate month-end close for O2C processes and support statutory, group, and external
  • audits.
  • Champion digitalization, harmonization, and continuous improvement initiatives globally.
  • Manage global processes including Billing, Collections, Cash Application, Master Data, Order
  • Management, Fulfilment, Transport, and Invoicing

Requirements

  • Bachelor's degree in Business, Accounting, or Finance
  • Minimum 10+ years O2C/AR experience with proven leadership of global or regional teams
  • 5+ years in SSC or multinational environment with transformation exposure
  • Fluent English; additional languages are an advantage
  • Strategic leadership
  • Stakeholder engagement across functions and geographies
  • Data-driven decision-making
  • Change agent mindset
  • Excellent communication and influencing skills
  • Flexibility to support global time zones; international travel up to 15%

Nice to have

  • Global O2C process design
  • Credit, Billing, Collections, Cash Application
  • SLA/OLA and KPI governance
  • Audit & Compliance frameworks
  • Project & Change Management
  • ERP (SAP B1, NetSuite, or equivalent)
  • AR/Collections platforms (BlackLine, HighRadius)
  • BI/analytics tools
  • Excel advanced
  • Strong understanding of revenue recognition principles, credit and collections policy governance,
  • and internal control frameworks
  • SOX experience is a plus but not mandatory

What they offer

  • Bonus (annual performance-based bonus)
  • SZÉP Card
  • Medicover health insurance
  • Home office 2 days/week

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