Manager People Solutions

What makes us unique is that our suppliers, the farmers are also our owners. Our ownership of the entire supply chain, from grass to glass means we can guarantee high quality for all our products that are nourishing by nature. No wonder we got the Royal stamp and retain it ever since.

Join us on the next exciting step of our journey: building up People Services & Solutions as a new global department within FrieslandCampina in Budapest. Are you eager to provide best-in-class support to our employees? Are you passionate about dealing with people, but at the same time being analytical with an attention to details? We are looking for You to join the new team

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Elvárásaink

• 7 to 10 years of experience in relevant areas or functions (outsourcing/shared services/Global Business Services)
• Experienced operational manager
• Strong HR process orientation/process design and analysis expertise/experience in process optimization
• Stakeholder Management
• Change Management
• Project/Programme management
• Lean, SCRUM and development of agile teams
• HR systems/tools (telephony, HRIS, ATS, employee portal)
• People Management
• Communication skills
• Relationship builder
• Work well in a fast-paced/high complex working environment
• Possess strong fact- and data-based decision-making skills
• Strong ability to plan, organize and execute
• Able to determine service implications of change-management
• Highly collaborative, team player
• Ability to run projects and programmes
• Creating customer-centric experiences in an efficient and culturally appropriate way
• Ability to implement and continuously improve and scale processes that are durable and relevant
• Quantitative and qualitative analytic skills
• Ability to motivate and build and drive team capability

Amit kínálunk

• A wide range of benefits (cafeteria, grade, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, yearly bonus)
• Home office opportunity (3 days/week)
• Challenging tasks with real added value
• Career development opportunities
• Cheerful environment with colleagues from different cultures

Pozíció bemutatás

The purpose of this role is to lead the professionalization of the People Services and Solutions Europe, America and Africa (HR Shared Service Center), defining and implementing the overall service delivery strategy, including a redesign of the organizational structure, embedding a continuous improvement culture (lean), improve employee experiences, processes and technology.

1. Strategic
   
   Develop and implement the vision and strategy to enhance current state of HR Shared Services in relation to people, organization, culture, processes and technology in line with overall corporate-, HR strategy whilst optimizing the customer experience
   
   Work with Director PS&S to develop strategies for operational efficiency
   
   Design and implement an agile HR Services organization in line with the overall HR Operating Model (blueprint for other countries)
   
   Expand scope of services, absorb relevant back-office activities from within the HR discipline (and/or other areas if relevant)
   
   Implement processes for responding to HR-related inquiries and issues

2. Project/Programme management
   
   Further optimization plan of HR Shared Services, from development to implementation to fully operational and optimized (on a continuous basis)
   
   Anticipate needs to continue to scale our function and business: diagnose and drive the improvement of existing programs and drive the development of new ways
   
   Monitor and evaluate contact center metrics and make recommendations for improvements and facilitate implementation, with the objective to continuously increase the level of self service for employees and managers
   
   Accountable for overall delivery performance in line with the service framework

3. Business planning and execution
   
   Leads the delivery of HR services with regards to the in-scope product/services portfolio and ensure day-to-day activities are aligned with strategic/tactical goals
   
   Directly manages all internal HR service staff (Tier 2) - Manage budget/FTE's in line with operation/tactical/strategic needs/requirements
   
   Ensures Harmonization/standardization of HR processes, whilst seeking for end-to-end integration with related disciplines (e.g. Finance, Pension, COE's, DTA)
   
   Implementation and embedding of the lean/agile way of working (e.g. visual management, workflows, structures, metrics etc.)
   
   Establish SLA's and KPI's, driving high quality customer support in an efficient and scalable manner
   
   Drive continuous improvement as a crucial element of service delivery across all (in scope) processes/functions
   
   Partner with HR COE's and HRBPs to deliver customer service solutions, resolve issues, ensure appropriate support and process development
   
   Ensures the HR Shared Services functions/portfolio are synchronized with any HR processes, policy and business changes
   
   Enhance the employee experience with a strong focus on efficient processes and use of technology/automation
   
   Evaluates and decides on all new service requests from the business and directly oversees the service transition/implementation

4. Compliancy / Audits Manage and coordinate both internal and external audit and act upon findings as required
   
   Embed auditing structures (e.g. Internal Control Framework), metrics and oversee processes are managed accordingly with the objective to enhance compliancy
   
   Implement quality assurance and quality control within HR processes
   
   Privacy regulations are in place and compliant in line with the FrieslandCampina Risk & Control Policies
   
   Ensures compliance with relevant laws and regulations related to People Services Contact Center Operations

5. Innovation
   
   Actively stay ahead of industry trends and best practices in business
   
   Drive initiatives / innovative solutions to enhance the employee experience with a strong focus on efficient processes and use of technology / automation (e.g. Self Service, Employee portals, document management, intuitive services / products, apps, robotics, AI, Analytics, etc)

6. Culture / People Management
   
   Lead and establish programs to retain high performing staff through learning programs, performance management, career pathing, succession planning and career development
   
   Establish a metrics-driven and customer focused culture
   
   To assure a safe and motivating working environment for all direct and indirect reports

7. Vendor Management
   
   Supplier service / performance management in accordance with agreed SLA's, business developments, new legislation, and regulations
   
   Contract management with both internal and external suppliers in relation to pricing, contract duration and related terms and conditions

A FrieslandCampina-nál egy olyan munkakörnyezetben hiszünk, ahol munkavállalóink önmagát adhatják és úgy érzik minden adott hozzá, hogy kiteljesedhessenek. Tiszteljük és vállaljuk a különbségeket, így nemi, nemzetiségbeli, faji, szexuális beállítottságbeli, korbeli hovatartozástól, hátrányos helyzettől függetlenül várjuk jelentkezőinket. Ha az, amit képviselünk megragadta érdeklődésed, bátorítunk, hogy jelentkezz pozícióinkra.

A csapat

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The right profile to work for our Shared Service Centre EMEA in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team.

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