Spanish and Portuguese Speaking Service Desk Agent

2 days ago

Budapest, Budapest, Hungary Cognizant Full time €20,000 - €60,000 per year

For our office in Budapest, Hungary we are looking for Service Desk Support Agents.

OFFER

  • Competitive salary and cafeteria benefits
  • Health insurance package at a private clinic
  • Risk and accident insurance
  • All You Can Move SportPass (at a discounted price)
  • Chance to be part of a rapidly expanding organization
  • Training and continuous learning and certification opportunities
  • Multilingual environment, native colleagues
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
  • Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
  • Reimbursable language courses
  • Team events and Company events (cool and youthful parties with team-games)
  • High value awards and recognitions, annual bonus and annual salary review

Job responsibilities

  • Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
  • Handling end-user calls and web queries via tools, phone and email
  • Documentation and precise administration, logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
  • Keep the user informed, own and follow-up ongoing cases
  • Maintaining and improving customer satisfaction level

You are:

  • Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills.
  • Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
  • You have willing-to-learn attitude & customer-focus mindset.
  • Excellent communication skills – both written and spoken
  • Flexible, multitasking, dynamic personality, team player attitude
  • You have logical thinking, good problem-solving skills.
  • Open to work in shifts

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